Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
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Abigail Dela Serna

Lynchburg,VA

Summary

Motivated and results-driven leasing professional seeking an Assistant Property Manager role. Proven ability to increase prelease rates, manage daily operations, and support leasing and maintenance functions with precision and care. Skilled in vendor coordination, Fair Housing compliance, and resident relations, with a strong focus on customer service and operational excellence.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Leasing Agent

Southwood Realty / The Overlook at Stonemill
06.2024 - 07.2025


  • Managed all property marketing and engagement across digital platforms including Facebook, Instagram, TikTok, Craigslist, and Apartments.com.
  • Operated Yardi property management software for resident applications, leasing, rent collection, work orders, and record keeping.
  • Successfully increased prelease rate from 76% in July 2024 to 92% by September 2024, working as the sole leasing agent alongside the property manager for a 213-unit community.
  • Managed vendor scheduling and served as the main point of contact during on-site vendor visits to ensure quality and timely completion of work.
  • Created and distributed keys for new move-ins and vendors, keeping detailed records for property access and security.
  • Collaborated with the maintenance team to open and close work orders, ensuring timely resolution of resident requests and maintenance tasks.
  • Conducted thorough cleaning and inspections of all vacant units and upcoming move-ins, ensuring readiness and quality standards were met.
  • Handled critical administrative duties including ordering low-stock items through Nexus, issuing late fee and small balance notices, and maintaining accurate resident records.
  • Provided personalized property tours to prospective residents, highlighting community features and unit benefits to drive occupancy.

Leasing /Sales and Marketing Consultant

West End Flats Apartments
01.2021 - 08.2023
  • Managed daily operations for 40 Airbnb units, including private short- and long-term rental properties.
  • Created a custom guidebook for guests featuring restaurant recommendations, local attractions, and area tips to enhance guest experience and engagement.
  • Served as the primary point of contact for Airbnb guests, promptly responding to issues, questions, and special requests to ensure 5-star stays.
  • Scheduled, coordinated, and managed all cleaning staff, ensuring timely turnovers, high standards of cleanliness, and clear communication with service providers.
  • Handled guest check-ins and check-outs when needed, as well as emergency support, inventory tracking, and light maintenance coordination.
  • Monitored booking calendars and worked with property owners to optimize occupancy and guest satisfaction.

Education

Accounting

Central Virginia Community College
Lynchburg, VA
05-2026

Real Estate

Northern Virginia Real Estate University
Cascade, VA
01-2023

Skills

  • Leasing and sales
  • Training and mentoring
  • Social media marketing
  • Fair Housing Laws
  • Team building
  • Landlord relations
  • Leasing terms and specifications
  • Property marketing
  • Event planning

Certification

Virginia Prelicensing Education: Principles and Practices of Real Estate

Languages

English
Native or Bilingual
Spanish
Limited Working

Timeline

Leasing Agent

Southwood Realty / The Overlook at Stonemill
06.2024 - 07.2025

Leasing /Sales and Marketing Consultant

West End Flats Apartments
01.2021 - 08.2023

Accounting

Central Virginia Community College

Real Estate

Northern Virginia Real Estate University

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Abigail Dela Serna