Abigail Diaz Almeida
Norfolk,VA
Summary
Enthusiastic professional in customer service known for high productivity and efficiency in task completion. Possess specialized skills in conflict resolution, data entry, and customer relationship management. Excel in communication, problem-solving, and adaptability, ensuring positive experiences and outcomes for customers.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Warehouse Worker
Amazon
Chesapeake, VA
06.2023 - 01.2025
- Operated scanners, computers, and other equipment to track orders.
- Packaged items carefully using protective materials like bubble wrap or foam sheets.
- Ensured safety protocols were followed at all times while operating machinery.
- Maintained a clean work area by sweeping, mopping, dusting shelves.
Assistant Teacher
First Discovery Academy
Virginia Beach , Virginia
08.2021 - 03.2022
- Supported teachers in planning engaging activities that allowed children to explore their interests.
- Communicated regularly with parents regarding their child's development progress or any issues that may arise.
- Assisted in preparing meals for the children according to nutritional guidelines.
- Helped maintain a clean classroom environment by doing regular cleaning duties such as sweeping floors and wiping down surfaces.
Shift Supervisor
Peachwave Frozen Yogurt
Bronx , NY
06.2019 - 02.2020
- Provided on-the-job training to new staff members.
- Ensured all safety and sanitation regulations were met throughout the shift.
- Conducted weekly inventory of supplies, equipment, and food items.
- Resolved customer complaints in a timely manner.
- Performed cash handling duties such as counting money, balancing registers, and preparing bank deposits.
Assistant Manager, Customer Service
Rent A Center
Yonkers, NY
05.2016 - 07.2017
- Managed, scheduled, and coordinated office functions and activities for employees. Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Provided customer service by answering questions, resolving problems, and responding to complaints in a timely manner.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Developed strategies to increase customer loyalty and retention rates.
- Managed office tasks including creating staff schedules, answering phone calls, message taking, filing, copying, and inventory management.
Education
Certified Medical Billing And Coding Specialist -
Tidewater Community College
Virginia Beach, VA10-2023
Certified Administrative Assistant -
New Horizon Regional Education
Hampton, VA03.2021
High School Diploma -
Charles E. Gorton High School
Yonkers06.2015
Skills
- Customer Support
- Problem-Solving
- Medical terminologies
- Operations Management
- Skilled in Microsoft Office Applications
- Inventory management
- Consistently Dependable
- Fluent in Spanish
Certification
Adult/Child/Infant CPR & First Aid & AED
Timeline
Warehouse Worker
Amazon
06.2023 - 01.2025
Assistant Teacher
First Discovery Academy
08.2021 - 03.2022
Shift Supervisor
Peachwave Frozen Yogurt
06.2019 - 02.2020
Assistant Manager, Customer Service
Rent A Center
05.2016 - 07.2017
Certified Medical Billing And Coding Specialist -
Tidewater Community College
Certified Administrative Assistant -
New Horizon Regional Education
High School Diploma -
Charles E. Gorton High School