Abigail DiVincenzo
Glen Head
Summary
Proactive, detail-oriented Business Analyst with experience supporting enterprise clients through requirements gathering, solution design, and implementation. Skilled at facilitating priority-setting discussions, managing Change Request Forms via Kanban, and communicating global deployments. Passionate about improving onboarding processes, partnering with clients, and enabling cross-functional teams to deliver successful outcomes.
Overview
7
7
years of professional experience
Work History
Business Analyst
Asendia USA Inc.
Folcroft
08.2022 - Current
- Collaborate with cross-functional teams, both internally and externally, to gather requirements and define solutions for development team implementation.
- Support enterprise clients and partners by gathering and translating business requirements, coordinating client-facing discussions, and contributing to scalable enterprise onboarding processes within the Customer Module.
- Facilitate monthly reviews with executive leadership to present priorities, project status, risks, and dependencies, enabling informed strategic decision making.
- Utilize the Kanban board to help the department with scheduling Change Request Forms for both requirements and development.
- Prepare and distribute a weekly U.S. and global deployment summary to provide visibility into releases, timelines, and impacts.
Sales Support Coordinator
Asendia USA Inc.
Folcroft
05.2019 - 08.2022
- Supported account development by preparing and managing over 600 DocuSign envelopes, streamlining client onboarding processes.
- Generated monthly trend reports to provide actionable insights and increase awareness of new customer opportunities.
- Planned and coordinated internal and external events, including conferences, digital tradeshows, and workshops, ensuring smooth execution and stakeholder engagement.
- Collaborated with Asendia Global teams to develop and implement new initiatives, enhancing operational efficiency and cross-regional alignment.
Customer Service Specialist
Globegistics Inc.
Hauppauge
08.2018 - 05.2019
- Assisted high volumes of customers daily, maintaining a positive attitude, and ensuring a focus on customer satisfaction.
- Handled incoming customer calls and escalated issues through appropriate channels, as needed.
- Communicated with overseas partners to generate accurate internal reports, and support operational processes.
Education
Bachelor of Science - Sports, Entertainment, Event Management
Johnson & Wales University
Providence, RI05-2018
Skills
- Requirement gathering and analysis
- Client onboarding and relationship management
- Process coordination and workflow optimization
- Expertise with Kanban tools
- Process coordination
- Microsoft Office Suite
- Problem solving and critical thinking
- Adaptability and resilience
- Reliability and accountability
- Time management and multitasking
Timeline
Business Analyst
Asendia USA Inc.
08.2022 - Current
Sales Support Coordinator
Asendia USA Inc.
05.2019 - 08.2022
Customer Service Specialist
Globegistics Inc.
08.2018 - 05.2019
Bachelor of Science - Sports, Entertainment, Event Management
Johnson & Wales University