ABIGAIL DODD
Parker,CO
Summary
Dynamic Shift Leader and Health and Safety Technician with a proven track record at Dairy Queen Grill & Chill, excelling in customer service and deep cleaning abilities. Spearheaded team performance improvements and sanitation standards, mastering staff supervision and problem-solving. Achieved significant enhancements in customer satisfaction and operational efficiency, showcasing strong work ethic and attention to detail.
Overview
3
3
years of professional experience
Work History
Shift Leader
Dairy Queen Grill & Chill
12.2021 - Current
- Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
- Trained new employees and delegated daily tasks and responsibilities.
- Enforced company policies and regulations with employees.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Resolved conflicts between employees to maintain positive and productive work environments.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Collected, arranged, and input information into database system.
- Evaluated customer needs and feedback to drive product and service improvements.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Conducted regular reviews of operations and identified areas for improvement.
- Money management
Health and Safety Technician
Enviro-Master
05.2023 - 01.2024
- Adhered to company policies for appearance, thoroughness, and facility security.
- Organized and used industrial cleaning products following strict safety procedures.
- Cleaned building floors by sweeping, mopping, and scrubbing floors.
- Handled equipment, chemicals, and materials properly and with caution.
- Improved building cleanliness with continuous sanitizing of high-touch areas.
- Disinfected restrooms, kitchens and other common areas to remove bacteria and maintain hygiene standards.
- Refilled soap dispensers and air fresheners in over 100 bathrooms.
- Maintained clean, neat, and professional entrances.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Emptied waste paper and other trash from premises and moved to appropriate receptacles.
- Operated buffers and burnishers to clean and polish floors.
- Identified repair needs and major maintenance concerns, and escalated issues to management.
- Maintained optimal supply levels to meet daily and special cleaning needs.
- commercial window cleaning
- Developed and maintained cleaning schedules to clean designated areas and manage shifts.
- commercial power washing
- customer service
- Disinfected, deep cleaned, sanitized, detailed, and maintained public restrooms.
- vacuuming.
- Maintained and cleaned Enterprises.
Education
GED -
K12 Online
Parker, COSkills
- Customer Service
- Team Collaboration and Leadership
- Training Assistance
- Staff Supervision
- Problem-Solving
- Cash Handling
- Deep cleaning abilities
- Strong Work Ethic
- Attention to Detail
- Safe Chemical Handling
- Excellent Communication
- Multitasking
- commercial cleaning
Timeline
Health and Safety Technician
Enviro-Master
05.2023 - 01.2024
Shift Leader
Dairy Queen Grill & Chill
12.2021 - Current
GED -
K12 Online