Abigail Donnay
Cambridge,MN
Summary
Dynamic and adaptable professional with a proven track record of exceptional customer service and multitasking abilities honed at Leader MN and through diverse roles including babysitting and volunteering. Leveraged strong work ethic and suggestive selling to enhance guest experiences and increase sales, while building meaningful relationships and maintaining high cleanliness standards.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Server
Leader MN
03.2023 - Current
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Answered customers' questions, recommended items, and recorded order information.
- Cultivated warm relationships with regular customers.
- Maximized table turnover rate by managing reservations and seating arrangements.
Babysitter
Multiple Families
11.2022 - 10.2024
- Developed strong relationships with families, establishing trust and rapport to provide quality childcare services tailored to individual family requirements.
- Created a fun and educational atmosphere by incorporating age-appropriate games and activities that promoted learning while keeping children entertained.
- Handled conflicts between siblings effectively using conflict resolution techniques resulting in a more peaceful household.
- Implemented consistent routines for naptime, bedtime, meal preparation, and other daily tasks to create stability within the home environment for the children in my care.
- Assisted with meal preparation, light housekeeping and laundry to support family with additional chores.
- Encouraged children to be understanding and patient with others.
- Communicated positively with children and guardians.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Administered medications by following strict instructions from parents.
- Ensured proper hygiene among kids under my care by teaching them about personal cleanliness thus promoting good health habits.
Volunteer
Cambridge Ambassador Program
03.2022 - 09.2022
- Assisted with special events and programs.
- Maintained clean, neat, and operational facilities to serve program needs.
- Supported engaging, fun, and smooth-running events by helping with organization and planning.
- Represented organization positively and professionally while providing community with much-needed services.
- Boosted fundraising efforts, securing valuable donations through targeted campaigns.
- Completed daily domestic tasks in shelters and group homes to assist people in need.
- Provided emotional support and companionship to elderly in community homes.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
Education
Skin Care
MedSpa Institute of America
Edina, MN06-2025
High School Diploma -
Cambridge Isanti High School
Cambridge, MN06-2024
Skills
- Strong Work Ethic
- Exceptional customer service
- Professional Appearance
- Memory retention
- Cleanliness standards
- Service prioritization
- Reliable and Responsible
- Adaptable and Flexible
- Suggestive Selling
- Price memorization
- Multitasking Abilities
Certification
- Food Handler Certificate (FHC) - American National Standards Institute (ANSI).
- Alcohol Server Certification - Training for Intervention Procedures (TIPS).
- OSHA Certified
- CPR/AED Certification
Timeline
Server
Leader MN
03.2023 - Current
Babysitter
Multiple Families
11.2022 - 10.2024
Volunteer
Cambridge Ambassador Program
03.2022 - 09.2022
Skin Care
MedSpa Institute of America
High School Diploma -
Cambridge Isanti High School