Summary
Overview
Work History
Education
Skills
Timeline
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Abigail Douglas

Dallas,TX

Summary

A dynamic leader with a proven track record at Nespresso, I excel in fostering teamwork and collaboration while driving sales growth. Skilled in staff training and problem-solving, I've successfully motivated teams to surpass targets, achieving notable improvements in customer satisfaction and operational efficiency. My approach combines reliability with active listening, ensuring high standards of service and team cohesion.

Overview

13
13
years of professional experience

Work History

Team Leader

Nespresso USA
08.2021 - Current
  • Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
  • Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
  • Managed conflict resolution among team members, fostering a positive and collaborative work environment.
  • Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
  • Collaborated with other department leaders to establish shared goals and ensure alignment across teams.
  • Led by example, demonstrating commitment and professionalism that inspired team members to excel.
  • Motivated team members to surpass their targets, recognizing and rewarding their achievements.

Security Officer

NorthPark Mall
04.2019 - 04.2021
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Acted quickly during emergency situations to reduce opportunity for damage and injury.
  • Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
  • Reported suspicious activities and persons to law enforcement.
  • Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
  • Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
  • Trained new Security Officers in company policies, ensuring consistent knowledge across the team and adherence to established procedures.

Lead Barista

Nespresso USA
04.2014 - 12.2018
  • Utilized strong communication skills to foster a collaborative work environment among team members, resulting in increased productivity.
  • Consistently maintained a clean and organized workspace, adhering to health and safety regulations.
  • Contributed to the establishment''s reputation for high-quality service by consistently exceeding customer expectations and maintaining a strong knowledge of menu offerings.
  • Resolved customer complaints quickly and professionally, maintaining positive relationships with patrons.
  • Mentored new staff members on proper techniques for espresso preparation and milk steaming, ensuring high-quality beverages.
  • Trained new employees, sharing knowledge and expertise of coffees, machines, and accessories.
  • Created an inviting atmosphere within the coffee shop by consistently upholding cleanliness standards throughout the establishment.
  • Received consistent positive feedback from customers regarding exceptional service and beverage quality.

Room Service Attendant

OMNI Las Colinas
07.2012 - 03.2014
  • Contributed towards a welcoming atmosphere by providing a warm smile and personalized greeting upon each interaction with guests.
  • Supported colleagues during high-volume periods by stepping in and helping with tasks outside the scope of room service responsibilities when necessary.
  • Provided excellent customer service through friendly interactions and attentive response to guests'' needs.
  • Prepared special services for guests such as honeymoon and other romantic packages.
  • Contributed to positive team dynamics by collaborating with colleagues across various departments for seamless service delivery.
  • Showcased attention to detail when setting up meal trays according to hotel standards and individual guest preferences.
  • Navigated challenging situations calmly under pressure, maintaining professionalism at all times while working on solutions swiftly.

Education

GED -

Smithville High School
Smithville, TX

Skills

  • Teamwork and collaboration
  • Problem-solving
  • Attention to detail
  • Team motivation
  • Staff training
  • Relationship building
  • Sales expertise
  • Active listening

Timeline

Team Leader

Nespresso USA
08.2021 - Current

Security Officer

NorthPark Mall
04.2019 - 04.2021

Lead Barista

Nespresso USA
04.2014 - 12.2018

Room Service Attendant

OMNI Las Colinas
07.2012 - 03.2014

GED -

Smithville High School

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Abigail Douglas