Summary
Overview
Work History
Education
Skills
Timeline
Generic

Abigail Drouhard

Wichita

Summary

Dynamic Correctional Officer with extensive experience at the Kansas Department of Corrections, excelling in crisis intervention and inmate supervision. Proven ability to enhance facility safety through effective conflict resolution and behavioral management. Skilled in surveillance monitoring and maintaining ethical standards, ensuring a secure environment for both staff and inmates. Reliable professional with background in customer-facing roles, excelling in highly productive environments where task efficiency is paramount. Skilled in inventory management, and customer service, ensuring smooth and efficient transaction processes. Possess strong communication skills, problem-solving abilities, and adaptability to meet diverse customer needs and enhance overall satisfaction. Committed to contributing positively to team dynamics through effective collaboration and support.

Overview

6
6
years of professional experience

Work History

Correctional Officer

Kansas Department Of Corrections
El Dorado
02.2025 - 08.2025
  • Monitored inmate behavior to maintain safety and security within the facility.
  • Conducted regular inspections of cells and common areas for contraband and safety hazards.
  • Enforced facility rules and regulations to ensure compliance among inmates.
  • Documented incidents and wrote reports for proper record-keeping and review.
  • Communicated effectively with inmates to de-escalate conflicts and promote order.
  • Enforced prison rules and regulations while maintaining a safe environment for inmates and staff.
  • Inspected cells and conducted random searches of common areas.
  • Observed inmate behavior to prevent crime, escape attempts and other dangerous activities.
  • Supervised prisoners during meals, recreation time, work assignments, medical visits, court appearances, and other activities.
  • Employed de-escalation techniques, verbal commands, and physical and mechanical restraints to address unruly inmates.
  • Detected potential threats and quickly defused conflicts.
  • Monitored daily activities to identify and manage suspicious behavior, improper conduct, and signs of conflict.
  • Interacted with inmates in an effort to reduce tension between them and maintain a peaceful atmosphere within the facility.
  • Monitored video surveillance systems to observe prisoner activity throughout the correctional facility.
  • Maintained clear and open communications with facility areas to support safe operations.
  • Informed inmates and visitors of rules, safety and security procedures and responsibilities.
  • Prepared detailed reports documenting all relevant information related to daily operations at the correctional facility.
  • Applied non-violent response tools and physical restraint during problematic situations.
  • Enforced resident behavior management protocols and drafted incident reports for infractions.
  • Received property from incoming inmates, provided receipts and inspected items for contraband.
  • Maintained inmate logs and entered information into electronic offender record systems for regulatory monitoring.
  • Supervised offender work assignments and evaluated performance for compliance with standard regulations.
  • Served as a role model for inmates by demonstrating positive behavior and promoting educational and vocational training programs.
  • Operated security control systems to monitor entrances, exits, and movement within the facility.
  • Enforced institutional policies and procedures to maintain order and security within the correctional facility.
  • Managed conflict and negotiated resolutions between inmates to prevent violence and ensure the safety of all individuals in the facility.
  • Participated in the development and implementation of escape prevention plans and emergency evacuation procedures.
  • Distributed commissary items and dispensed prescribed medication to prisoners.
  • Served meals and dispensed medications to inmates.
  • Reported on quality of inmate work and violations committed by prisoners.
  • Used appropriate means to discipline prisoners.
  • Issued clothing, tools and other authorized items to inmates.
  • Counseled inmates and responded to legitimate questions, concerns and requests.
  • Conducted fire, safety and sanitation inspections.
  • Inspected locks, window bars, doors, and security systems to support escape prevention.
  • Performed head counts, checking cells for missing inmates.
  • Conducted headcounts to ensure that all inmates were accounted for.
  • Provided first response medical care in emergency situations until professional medical staff could take over.

Cashier

Walnut Valley Meat Market
Andover
05.2022 - 08.2022
  • Provided everything fresh and had to keep all the different types of meat that we were selling organized.
  • Put in orders to get product restocked.
  • Helped customers find what they were looking for and helped recommend products.
  • Processed customer transactions efficiently and accurately at local meat market.
  • Managed cash register operations, ensuring proper cash handling and balance.
  • Assisted customers in selecting products and answering inquiries about offerings.
  • Maintained cleanliness of work area, adhering to food safety standards.
  • Collaborated with team members to restock shelves and display products effectively.
  • Handled customer complaints professionally, providing solutions and support as needed.
  • Implemented efficient checkout procedures to enhance customer service experience.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Accepted cash and credit card payments, issued receipts and provided change.
  • Operated cash register or POS system to receive payment by cash, check and credit card.
  • Adhered to social distancing protocols and wore mask or face shield.
  • Established or identified prices of goods and services and tabulated bills with optical price scanners and cash registers.
  • Maintained current knowledge of store promotions to highlight sales to customers.
  • Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
  • Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
  • Answered customers' questions and provided information on store procedures or policies.
  • Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
  • Built and maintained productive relationships with employees.
  • Processed customer payments quickly and returned exact change and receipts.
  • Maintained work area and kept cash drawer organized.
  • Resolved customer complaints professionally in accordance with company policy.
  • Processed credit card, cash, and check payments, ensuring all transactions were accurate.
  • Counted money in cash drawers at the beginning of shifts to ensure amounts were correct.
  • Used suggestive selling techniques to promote add-on sales.
  • Organized promotional displays or arrange merchandise on counters or tables to promote sales.
  • Discounted purchases by scanning and redeeming coupons.
  • Directed trash removal and sanitation procedures to keep aisles and register area organized.
  • Conducted price checks for special orders or discounts as requested by customers.
  • Scanned merchandise using point-of-sale system for accurate purchase totals.
  • Helped with purchases and signed customers up for rewards program.
  • Assisted customers over the phone regarding store operations, product information and order placement.
  • Preserved appearance of store by arranging and replenishing displays and merchandise racks.
  • Balanced daily transactions on a computerized point-of-sale system.
  • Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
  • Answered customer inquiries regarding store policies and procedures.
  • Followed company security procedures for handling large sums of money.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Processed sales transactions to prevent long customer wait times.
  • Provided excellent customer service while promoting loyalty programs to increase sales potential.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Answered customer questions and provided store information.
  • Delivered high level of customer service to patrons using active listening and engagement skills.
  • Issued receipts, refunds, credits or change due to customers.
  • Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
  • Helped customers find specific products, answered questions, and offered product advice.
  • Stocked shelves with merchandise when needed.
  • Performed other duties as assigned by management.
  • Greeted customers and answered any questions they had about the store's products and services.
  • Collected payments and provided accurate change.

Salesclerk

American Eagle
Wichita
01.2022 - 05.2022
  • Gave great guest experiences through genuine connection and dedication to helping the customers
  • Ensured smooth shifts for all team members through accurate and effective daily setup and tear down of workstations
  • Helped customers find what they need and answer their questions.
  • Analyzed sales data to identify trends and adjust sales strategies accordingly.
  • Maintained records related to sales for store management.
  • Prepared merchandise for purchase or rental.
  • Placed special orders or called other stores to find desired items.
  • Bagged or packaged purchases and wrapped gifts.
  • Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
  • Ticketed, arranged and displayed merchandise to promote sales.
  • Maintained knowledge of sales and promotions, return policies and security practices.
  • Watched for and recognized security risks and thefts to prevent or handle situations.
  • Recommended, selected and located merchandise based on customer desires.
  • Described merchandise and explained use, operation and care.
  • Organized store by returning merchandise to proper areas and restocked displays.
  • Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
  • Answered store and merchandise questions and led customers to wanted items.
  • Stocked shelves and supplies and organized displays to focus customer attention on specific items.
  • Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
  • Greeted customers to determine wants or needs.
  • Cleaned shelves, counters and tables to maintain organized store.
  • Developed and maintained relationships with new and existing clients to increase sales revenue.
  • Negotiated deals and handled complaints or objections.
  • Prepared and delivered appropriate presentations on products and services.
  • Developed customized sales techniques to successfully sell and upsell services to new and existing clients.
  • Developed key customer relationships to increase sales.
  • Addressed customer questions and concerns regarding products and services.
  • Provided product recommendations based on customer needs.
  • Resolved conflicts between customers and staff members professionally while maintaining composure during difficult situations.
  • Identified and quickly handled spill clean-up.
  • Assisted customers over the phone with orders, product information, tracking numbers.
  • Maintained front check out area to keep traffic flows running smoothly and efficiently.
  • Supported customers by phone regarding store operations, products, promotions and orders.
  • Prepared products by adding tags and readying pallets for restocking.
  • Assisted in the development of store displays to promote products.
  • Adhered to company guidelines for cash register operations including proper opening and closing procedures.
  • Followed up on customer requests or concerns in a timely manner.
  • Assisted customers with product, promotion, and policy information.
  • Maintained detailed knowledge of customer service initiatives to uphold high standards of service quality.
  • Followed instructions to properly arrange merchandise items.
  • Performed price checks for items requested by customers when needed.
  • Scanned merchandise barcodes and bagged items using appropriate strategies for each type.
  • Answered questions and inquiries per shift regarding products, prices, and availability.
  • Delivered high-quality customer service through deep commitment to knowledge and performance.
  • Organized backroom stock areas as well as kept up with organization of front end display area.
  • Operated cash registers, scanners, and computers to itemize and total customer purchases.
  • Maintained and organized store displays to enhance product visibility and expedite product location activities.
  • Greeted customers upon entrance and handled cash and credit transactions.
  • Put new merchandise on shelves and racks in attractive arrangements.
  • Provided excellent customer service by assisting customers with product selection, answers to questions, and handling complaints or issues.
  • Assessed floor displays to restock merchandise.
  • Processed payments and bagged items for customer check out.
  • Stocked shelves with merchandise ensuring adequate inventory levels were maintained.
  • Responded to customer questions about products and services.
  • Greeted customers and responded to inquiries in a professional manner.
  • Supported promotional events by setting up displays and engaging with customers actively.
  • Handled customer inquiries and resolved issues to ensure satisfaction during visits.
  • Collaborated with team members to achieve daily sales goals and improve store performance.
  • Provided product knowledge to customers, helping them make informed purchasing decisions.
  • Managed inventory levels by restocking shelves and tracking product availability.
  • Processed transactions efficiently using point-of-sale systems to enhance customer service.
  • Maintained store presentation by organizing merchandise displays and ensuring cleanliness.
  • Assisted customers in selecting clothing and accessories for a positive shopping experience.

Cashier

Freddy’s Frozen Custard and Steakburgers
El Dorado
09.2019 - 09.2020
  • Responsible for customer service, food, and manage money
  • Give great guest experience by giving their food out on time and make them feel welcomed.
  • Helped open and close the store up
  • Executed great labor and worked fast paced
  • Adhered to social distancing protocols and wore mask or face shield.
  • Established or identified prices of goods and services and tabulated bills with optical price scanners and cash registers.
  • Maintained current knowledge of store promotions to highlight sales to customers.
  • Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
  • Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
  • Answered customers' questions and provided information on store procedures or policies.
  • Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
  • Built and maintained productive relationships with employees.
  • Processed customer payments quickly and returned exact change and receipts.
  • Maintained work area and kept cash drawer organized.
  • Resolved customer complaints professionally in accordance with company policy.
  • Processed credit card, cash, and check payments, ensuring all transactions were accurate.
  • Counted money in cash drawers at the beginning of shifts to ensure amounts were correct.
  • Used suggestive selling techniques to promote add-on sales.
  • Organized promotional displays or arrange merchandise on counters or tables to promote sales.
  • Discounted purchases by scanning and redeeming coupons.
  • Directed trash removal and sanitation procedures to keep aisles and register area organized.
  • Conducted price checks for special orders or discounts as requested by customers.
  • Scanned merchandise using point-of-sale system for accurate purchase totals.
  • Helped with purchases and signed customers up for rewards program.
  • Assisted customers over the phone regarding store operations, product information and order placement.
  • Preserved appearance of store by arranging and replenishing displays and merchandise racks.
  • Balanced daily transactions on a computerized point-of-sale system.
  • Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
  • Answered customer inquiries regarding store policies and procedures.
  • Followed company security procedures for handling large sums of money.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Processed sales transactions to prevent long customer wait times.
  • Provided excellent customer service while promoting loyalty programs to increase sales potential.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Worked closely with front-end staff to assist customers.
  • Delivered high level of customer service to patrons using active listening and engagement skills.
  • Answered customer questions and provided store information.
  • Issued receipts, refunds, credits or change due to customers.
  • Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
  • Helped customers find specific products, answered questions, and offered product advice.
  • Stocked shelves with merchandise when needed.
  • Performed other duties as assigned by management.
  • Greeted customers and answered any questions they had about the store's products and services.
  • Collected payments and provided accurate change.
  • Operated cash register or POS system to receive payment by cash, check and credit card.
  • Accepted cash and credit card payments, issued receipts and provided change.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Implemented efficient checkout procedures to enhance customer service experience.
  • Handled customer complaints professionally, providing solutions and support as needed.
  • Collaborated with team members to restock shelves and display products effectively.
  • Maintained cleanliness of work area, adhering to food safety standards.
  • Assisted customers in selecting products and answering inquiries about offerings.
  • Managed cash register operations, ensuring proper cash handling and balance.

Education

Associates - Criminal Justice

Butler Community College
Eldorado, KS
01.2024

High School -

El Dorado High School
El Dorado, KS
01.2022

Skills

  • Inmate supervision
  • Crisis intervention
  • Safety inspections
  • Incident documentation
  • Behavioral management
  • Conflict resolution
  • Self-defense tactics
  • Belongings inspection
  • Search and seize procedures
  • Restraint techniques
  • Cultural sensitivity
  • Strategic planning and organization
  • Search and seizure procedures
  • Facility maintenance
  • Crime prevention
  • Correctional facility procedures
  • Search procedures
  • Behavioral disorders
  • Security procedures
  • Facility security
  • Inmate classification
  • Weapons training
  • Radio communication
  • Ethical standards of conduct
  • Central and pod control
  • Relationship building and management
  • Evidence preservation
  • Criminal justice
  • Mental health awareness
  • Safety and security enforcement
  • Surveillance
  • Inmate behavior modification tactics
  • Firearm operations trained
  • Gang awareness
  • Criminal law
  • File and record maintenance
  • Negotiation
  • Stress tolerance
  • Contraband inspections
  • Contraband detection
  • Observation
  • Observation techniques
  • Occupational hazards and safety precautions
  • First aid training
  • Records management
  • Background investigations
  • Non-violent intervention
  • Safety
  • Problem solving
  • Time management
  • Trained in defensive tactics
  • De-escalation techniques
  • Record keeping
  • Team collaboration
  • Effective communication
  • Surveillance monitoring

Timeline

Correctional Officer

Kansas Department Of Corrections
02.2025 - 08.2025

Cashier

Walnut Valley Meat Market
05.2022 - 08.2022

Salesclerk

American Eagle
01.2022 - 05.2022

Cashier

Freddy’s Frozen Custard and Steakburgers
09.2019 - 09.2020

Associates - Criminal Justice

Butler Community College

High School -

El Dorado High School

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