Abigail Duran
Wellington
Summary
Proven team player with extensive experience at Rita's Italian Ice, adept in upselling strategies and demonstrating exceptional communication skills. Excelled in fostering customer relationships and ensuring food safety, contributing to a significant increase in customer satisfaction. Renowned for a professional appearance and a positive attitude, consistently delivering top-notch service and driving sales.
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
1
1
year of professional experience
Work History
Treat Team Member
Ritas Italian Ice
05.2024 - 11.2024
- Greeted incoming customers and provided reliable, friendly customer service.
- Maintained menu knowledge to provide recommendations and answers to customer questions.
- Observed health code regulations and internal policies for cleaning and sanitizing.
- Processed sales transactions for cash, debit, and credit purchases.
- Provided details on seasonal flavor availability, ice cream source, allergens, and specials.
- Notified supervisor and peers of low product inventory and customer complaints.
- Scooped ice cream into cones and dishes while remaining mindful of portion sizes.
- Explained ice cream flavors, toppings, sundaes, and other frozen concoctions to customers.
- Used ice cream makers, blenders and frozen yogurt machines to create ice cream and yogurt.
- Kept tidy and organized area to comply with cleanliness standards.
- Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
- Observed customer purchases in line and differentiated between standard portions.
- Completed milkshakes and ice cream desserts for customers.
- Prepared recipe ingredients by washing, peeling, cutting, and measuring.
- Taught children to organize toys, wash hands, and share by leading by example.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Prepared healthy, age-appropriate snacks and meals.
- Played games, worked on puzzles, and read books to young children.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Communicated positively with children and guardians.
- Bathed, dressed, and helped with teeth brushing as part of bedtime preparation.
- Maintained clean, neat, and operational facilities to serve program needs.
- Assisted with special events and programs.
- Supported engaging, fun, and smooth-running events by helping with organization and planning.
- Used strong interpersonal communication skills to convey information to others.
- Represented organization positively and professionally while providing community with much-needed services.
- Communicated with staff members to stay informed about volunteer opportunities and events.
- Assisted clients with obtaining housing, employment and support resources.
- Maintained tidy and organized environment to comply with cleanliness standards.
- Picked, sorted and processed customer orders to manage order fulfillment and increase sales.
- Frequently inspected production area to verify proper equipment operation.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
Education
Seminole Ridge Community Highschool
Loxahatchee Groves, FL05-2026
Skills
- Upselling strategies
- Food safety
- Menu memorization
- Case merchandising
- Greeting customers
- Guest service
- Professional appearance
- Food handling safety
- Customer engagement
- Order taking
- Teamwork
- Cleaning and sanitizing
- Relationship building
- Cash register
- Order processing
- Safe food handling
- Cash drawer balancing
- Friendly and outgoing
- Order accuracy
- Customer service
- Flexible schedule
- Friendly demeanor
- Cash handling
- Excellent communication
- Work area cleanliness
- Work station organization
- Food preparation safety
- Community service
- Fundraising expertise
- Positive attitude
- Decision-making
- Time management
- Attention to detail
- Team leadership
- Answering phones
- Clear communication
School Clubs
Im In Going Green Club which helps the environment by hosting clean ups and anything to do with helping the environment, Dance Marathon - we help raise money for children's hospital, Helping Homeless - We make sandwiches and bring supplies to help out those in need, Key Club - learn leadership and build character.
Timeline
Treat Team Member
Ritas Italian Ice
05.2024 - 11.2024
Seminole Ridge Community Highschool
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