Summary
Overview
Work History
Education
Skills
Timeline
Generic

ABIGAIL DURIS

Zephyrhills,Fl

Summary

Highly motivated, detail oriented, and positive individual with great organizational and communication skills. Customer service master and efficient problem solver. Expertise in customer service, insurance verification, data entry, appointment scheduling, patient engagement, and clear communication. Deftly manages administrative functions while delivering thorough answers and solutions to foster exceptional customer experiences.

Overview

5
5
years of professional experience

Work History

Business Assistant

Dental Care At Pretty Pond
02.2023 - Current
  • Customer support and conflict resolution
  • Active listening and communication
  • Maintain positive relationships with patients in person and over the phone
  • Responded to customer inquiries and provided technical assistance over phone and in person
  • Verified patients’ insurance coverage by creating a Verification of Insurance (VOI) and documenting it in their charts.
  • Managed and ensured compliance with privacy protocols as part of the HIPAA Compliance Program.
  • Reviewed and explained treatment plans to patients, addressing any insurance or financial-related inquiries.
  • Assisted patients in exploring financial options, such as applying for financing through lenders like CareCredit.
  • Offered an in-house discount plan to uninsured patients to make dental care more affordable.
  • Coordinated appointment scheduling and maintained a well-organized dental services calendar.
  • Accurately recorded daily checks and ensured proper documentation of all financial transactions.
  • Processed ERA/ETA checks are sent to the office each morning for timely updates.
  • Led daily morning huddles, preparing reports to ensure the team stayed informed and aligned.
  • Submitted dental claims twice daily, ensuring timely, accurate, and complete submissions for optimal reimbursement.
  • Managed aging reports, proactively following up on outstanding accounts and resolving billing discrepancies.
  • Delivered exceptional customer service, addressing patient inquiries and ensuring a positive experience.
  • Answered phone calls, efficiently managing patient inquiries, appointment scheduling, and related tasks.
  • Streamlined patient flow by efficiently handling check-in and check-out procedures, reducing wait times.
  • Processed payments, insurance claims, and other financial transactions.
  • Performed various clerical tasks to maintain office organization and efficiency.
  • Sent electronic balance reminders to patients for three consecutive months before escalating to Wakefield & Associates for further action.
  • Updated patient contact information by correcting returned mail and ensuring accurate addresses.
  • Trained new employees, ensuring they were equipped with the knowledge and skills to perform their duties effectively.


Transition Specialist

Patient Engagement Advisors
10.2021 - 01.2023
  • Customer support and conflict resolution
  • Active listening and communication
  • Maintain positive relationships with patients in person and over the phone
  • Responded to customer inquiries and provided technical assistance over phone and in person
  • Oversaw and implemented privacy measures as part of the HIPAA compliance program.
  • Performed accurate data entry for patient records, ensuring information was current and complete.
  • Managed patient appointment scheduling, optimizing resource allocation and enhancing patient satisfaction.
  • Utilized strong time management skills to efficiently handle multiple tasks and prioritize essential responsibilities.
  • Cultivated positive patient relationships through empathetic communication and personalized care.
  • Coordinated patient transportation services, improving access to care and supporting patient well-being.
  • Ensured effective communication with physicians and team members to facilitate smooth care delivery.
  • Actively participated in daily meetings to review patient care plans and address operational concerns.
  • Provided patients with pharmacy coupons, contributing to more-affordable healthcare solutions.

Pharmacy Technician

Walgreens
01.2021 - 10.2021
  • Customer support and conflict resolution
  • Active listening and communication
  • Maintain positive relationships with patients in person and over the phone
  • Responded to customer inquiries and provided technical assistance over phone and in person
  • Processed and accurately filled prescription orders, ensuring proper medication dispensing.
  • Supported pharmacists in verifying prescription details and dosage instructions.
  • Managed medication inventory, restocking supplies to prevent shortages and ensure their availability.
  • Delivered outstanding customer service by addressing inquiries and resolving medication-related concerns.
  • Maintained patient records and prescription information in strict adherence to HIPAA regulations.
  • Utilized pharmacy software to efficiently process and manage prescription data.
  • Assisted in organizing medication deliveries and liaised with healthcare providers for smooth operation.
  • Ensured a clean and organized pharmacy environment.
  • Conducted COVID-19 testing using molecular and antigen methods to detect infections.
  • Adhered to standard operating procedures and safety protocols to guarantee accurate and reliable test results.
  • Operated laboratory equipment for sample processing and analysis.
  • Performed quality control tests and maintained documentation to ensure regulatory compliance.
  • Managed test result reporting and communicated findings to health care providers and patients.
  • Collaborated with the healthcare team to support efficient and timely testing processes.
  • Assisted with specimen collection and ensured proper labeling for testing.
  • Maintained a clean and organized laboratory setting to support an efficient workflow.

Education

High School Diploma -

Sunlake High School
05.2018

Pasco Hernando State College
01-2025

Skills

  • Knowledge of computers, telephones, faxes , printers, copiers
  • Customer Service
  • Friendly, positive, and receptive attitude
  • High level of compassion
  • Learn quickly
  • Data entry
  • Problem solving
  • Payment processing

Timeline

Business Assistant

Dental Care At Pretty Pond
02.2023 - Current

Transition Specialist

Patient Engagement Advisors
10.2021 - 01.2023

Pharmacy Technician

Walgreens
01.2021 - 10.2021

High School Diploma -

Sunlake High School

Pasco Hernando State College

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