- Exploring famous landmarks, historical sites, and cultural attractions in a new destination
- Outdoor Recreation
- Music
- Stand-up Paddleboarding (SUP)
- Avid Reader
- Historical Exploration
- Playing Sports
- Team Sports
- Reading
- Kayaking
Abigail Eaglestone
Springfield,Vermont
Summary
Proactive and customer-focused professional with proven expertise in cash handling and team collaboration honed at Demoulas Market Basket. Excelled in enhancing customer satisfaction and streamlining operations, achieving an exceptional accuracy level in transactions. Mentored staff, significantly improving service standards. Skilled in time management and fostering positive customer relationships, driving repeat business.
Overview
1
1
year of professional experience
Work History
Cashier
Demoulas Market Basket
02.2024 - Current
- Worked flexible schedule and extra shifts to meet business needs.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Addressed customer needs and made product recommendations to increase sales.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Contributed to clean and safe shopping environment, performed regular sanitation of checkout area.
- Enhanced shopping experience, provided product information and location assistance.
- Strengthened team morale and cooperation by assisting coworkers during peak hours.
Hostess
Salt Hill Pub
10.2023 - Current
- Answered customer questions about hours, seating, and menu information.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Assisted in training new host staff, sharing best practices for maintaining a professional demeanor and efficient work habits.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Proactively assisted servers during busy times, helping to expedite food delivery and maintain high levels of guest satisfaction throughout their meal.
- Reduced wait times for guests by effectively coordinating with other team members during peak hours.
- Answered phone calls to take orders, give information and document reservations.
- Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
- Seated patrons based on guest preferences and seating availability.
- Rearranged tables and chairs for large parties and retrieved high chairs for children.
- Backed up servers by checking on tables and retrieving items for guests.
- Provided patrons with estimated waiting times during peak service hours.
- Opened and closed seating sections according to volume of guests.
- Cross-trained to handle different restaurant roles, including bar, kitchen and to-go stations.
- Delivered pick-up and curbside orders to guests.
- Took initial drink orders and relayed information to wait or bar staff.
- Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
- Assisted customers with delivering orders, carrying additional trays and helping dish out items.
- Advised customers about special offerings and menu items to help drive sales.
- Helped facilitate cooperation between service and kitchen staff to professionally meet guest needs and resolve problems.
- Promoted business loyalty by fostering positive customer relationships.
- Minimized customer service complaints by expertly managing customer expectations during busy periods.
Education
High School Diploma -
Woodstock Union High School
Woodstock, VT06-2027
Skills
- Time management skills
- Cleaning and sanitizing
- Team collaboration
- Reliability and punctuality
- Product recommendations
- Cash register operation
- Cash handling
Interests
Timeline
Cashier
Demoulas Market Basket
02.2024 - Current
Hostess
Salt Hill Pub
10.2023 - Current
High School Diploma -
Woodstock Union High School
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