Abigail Eitniear
Norton Shores
Summary
Demonstrates adaptability and professionalism, with a background in customer service and team engagement. Proven time management and conflict resolution skills work to enhance member experiences and operational efficiency. Capable of thriving under pressure and quickly acquiring new skills in various environments.
Overview
2
2
years of professional experience
Work History
Member Experience Expert II
Route 31 Federal Credit Union
Muskegon
04.2025 - Current
- Assisted members with account inquiries and transactions to ensure satisfaction.
- Educated members on online banking tools for improved accessibility.
- Responded promptly to member concerns, fostering positive service experiences.
- Collaborated with team to enhance member experience through feedback and suggestions.
- Developed strong relationships with team members to promote collaboration and learning.
- Guided members in understanding products and services offered by credit union.
- Addressed unique and complex situations with calm and understanding demeanor.
Shift Lead
Chick Fil A
Norton Shores
09.2024 - 04.2025
- Supervised daily operations to ensure smooth workflow and team efficiency.
- Coordinated shift schedules to optimize staffing levels and coverage.
- Implemented quality control measures to maintain service standards during shifts.
- Communicated effectively with team members to resolve operational issues promptly.
- Ensured compliance with health and safety regulations throughout the shift.
- Assisted in the training of new employees.
- Performed opening and closing procedures such as setting alarm systems, counting money.
- Provided guidance and support to other team members as needed.
- Responded to customer inquiries and complaints in a professional manner.
- Managed store operations during absence of Store Manager or Assistant Manager.
- Resolved customer complaints and reported issues to senior management.
- Supervised staff during shift changes and ensured transition went smoothly.
Trainer
Chick-Fil-A
Norton Shores
10.2023 - 09.2024
- Developed training materials for team members in a fast-paced restaurant environment.
- Assisted in creating a positive work culture through team-building conversations.
- Evaluated employee performance to identify areas for improvement and growth.
- Collaborated with management to implement training initiatives and standards.
- Provided ongoing support and feedback to staff during training sessions.
- Trained newly hired employees to fill key positions and maximize productivity.
- Adapted teaching methods according to the needs of individual learners or groups.
- Provided constructive feedback and positive reinforcement to keep trainees motivated.
- Documented all training activities including attendance records, feedback forms, surveys.
Team Member
Chick Fil A
Norton Shores
04.2023 - 10.2023
- Assisted customers with menu selections and provided excellent service.
- Maintained cleanliness of dining area and kitchen facilities.
- Collaborated with team members to ensure smooth workflow during peak hours.
- Stocked supplies and ingredients to meet operational needs throughout shifts.
- Handled cash register transactions accurately and efficiently during busy periods.
- Greeted customers upon entering the store with a smile.
- Rotated through series of different stations based on team needs.
- Built and maintained working relationships with peers and upper management.
- Looked for ways to go above and beyond job requirements.
Education
High School Diploma -
Homeschooled
Norton Shores, MI05-2024
Skills
- Time management
- Effective communication
- Problem solving
- Teamwork skills
- Attention to detail
- Multitasking
- High-energy attitude
- Calm under pressure
- Conflict resolution
- Adaptability in training
Timeline
Member Experience Expert II
Route 31 Federal Credit Union
04.2025 - Current
Shift Lead
Chick Fil A
09.2024 - 04.2025
Trainer
Chick-Fil-A
10.2023 - 09.2024
Team Member
Chick Fil A
04.2023 - 10.2023
High School Diploma -
Homeschooled
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