Abigail Eldridge
Waldron,AR
Summary
Proven track record in enhancing customer satisfaction and streamlining checkout processes, notably at Meijer and Hobby Lobby. Excelled in cash handling and customer service, demonstrating reliability and a strong work ethic. Achieved significant positive feedback by mentoring staff and reducing transaction times, contributing to store efficiency and customer loyalty.
Overview
5
5
years of professional experience
Work History
Cashier
Meijer
08.2021 - 05.2024
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Answered questions about store policies and addressed customer concerns.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Ensured compliance with company policies and procedures while processing transactions efficiently.
- Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
- Performed cash, card and check transactions to complete customer purchases.
- Operated cash register to record transactions accurately and efficiently.
- Handled cash with high accuracy and took care to check bills for fraud.
- Worked with floor team and managers to meet wide range of customer needs.
- Responded promptly to requests for assistance, spills and customer inquiries.
Overnight Stocker
Meijer
06.2021 - 08.2021
- Maintained proper storage of overstock items, keeping backroom areas organized and accessible for future use.
- Removed all boxes and related trash from sales floor and processed through compactors.
- Enhanced store appearance for better customer experience through meticulous shelf stocking and arrangement.
- Ensured timely completion of nightly stocking tasks, optimizing store readiness for the following day''s operation.
- Collaborated with fellow team members, ensuring consistent communication and task distribution for a successful restocking process.
- Streamlined overnight stock processes by implementing efficient organization and product placement techniques.
- Observed safety protocols when transporting merchandise to different areas of store to alleviate item damage.
- Stocked designated items on shelves, end caps and displays.
- Kept work areas neat, clean and free from debris.
- Stocked shelves to match planogram images and instructions.
- Kept aisles clear and clean while restocking to prevent accidents and enable others to easily pass by.
- Moved cardboard, plastic ties, and other debris from unboxing to trash.
- Greeted customers and directed to requested products.
- Safely and securely loaded items to prevent damage during transport.
- Disposed of damaged or defective items or coordinated returns to vendors for covered items.
- Maintained store assets with effective loss prevention strategies.
- Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
Book Seller
Ball State Bookstore
08.2020 - 09.2020
- Managed cash register transactions accurately, ensuring proper handling of financial transactions and minimizing discrepancies.
- Assisted customers in locating desired titles.
- Assisted customers with locating required textbooks and other materials in store.
- Provided exceptional customer service through active listening, addressing concerns promptly and professionally.
- Packed, labeled, and shipped products to customers.
- Picked online orders efficiently and accurately.
- Processed online orders for in-store pickup and for delivery.
- Pulled orders quickly to maintain demanding productivity goals.
- Worked fast to meet assigned daily picking quotas.
- Assisted in reducing product damage through careful handling of items during the picking process.
- Prepared orders by processing requests, pulled materials from warehouse, packed boxes, and prepared shipments.
- Protected materials for transport by correctly packaging products in boxes and crates.
- Picked and packed order items.
- Followed orders precisely for correct items, sizes and quantities.
Cashier
Hobby Lobby
01.2020 - 03.2020
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Restocked and organized merchandise in front lanes.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Answered questions about store policies and addressed customer concerns.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
- Ensured compliance with company policies and procedures while processing transactions efficiently.
- Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
- Promoted store promotions and incentive programs to increase overall sales revenue.
- Performed cash, card and check transactions to complete customer purchases.
- Handled cash with high accuracy and took care to check bills for fraud.
- Learned duties for various positions and provided backup at key times.
- Worked with floor team and managers to meet wide range of customer needs.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Set up new sales displays each week with fresh merchandise.
Cashier
Hobby Lobby
06.2019 - 12.2019
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases and locate items
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
- Handled cash with high accuracy and took care to check bills for fraud.
- Processed refunds and exchanges in accordance with company policy.
- Maintained current knowledge of store promotions and highlighted sales to customers.
Education
Bachelor of Science - Biology
Ball State University
Muncie, IN05.2024
Skills
- Customer Service
- Customer Assistance
- Work Ethic and Integrity
- Patience and Empathy
- Time management skills
- Cash Handling
- Reliability and punctuality
- Cash Register Operation
- Basic Math Competence
- Payment Processing
- Product restocking
- Refunds and exchanges
Timeline
Cashier
Meijer
08.2021 - 05.2024
Overnight Stocker
Meijer
06.2021 - 08.2021
Book Seller
Ball State Bookstore
08.2020 - 09.2020
Cashier
Hobby Lobby
01.2020 - 03.2020
Cashier
Hobby Lobby
06.2019 - 12.2019
Bachelor of Science - Biology
Ball State University
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