Abigail Ellis
Omaha,Nebraska
Summary
Dynamic Assistant Manager with a proven track record at Palm Beach Tan, recognized for enhancing team performance and customer satisfaction through innovative inventory systems and quality control measures. Core competencies include customer relations, conflict resolution, and team collaboration, leading to significant improvements in operational efficiency and client service standards.
Overview
5
5
years of professional experience
Work History
Assistant Manager
Palm Beach Tan
Omaha, NE
10.2023 - Current
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Developed a system for tracking inventory and ordering supplies as needed.
- Implemented quality control measures to uphold company standards.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Supervised daily operations, including scheduling shifts and assigning duties.
Classroom Associate
Heartland Family Service Therapeutic School
Council Bluffs, IA
08.2022 - 10.2023
- Encouraged positive relationships between peers by facilitating discussions about feelings and emotions.
- Collaborated with other professionals, such as teachers, psychiatrists, and psychologists, to develop treatment plans for clients.
- Implemented crisis intervention strategies when needed to de-escalate situations involving aggressive behaviors.
- Supported families of clients by offering guidance on managing challenging behaviors.
- Recorded and closely monitored patient behaviors and progress to effectively identify changes needing attention.
Direct Support Professional
SESDAC, Inc.
Vermillion, SD
09.2019 - 07.2022
- Accompanied individuals on outings to promote independence and integration into the community.
- Monitored individuals' behaviors, documented observations, reported any changes or concerns to supervisor.
- Advocated for disabled individuals to foster communication and self-expression and achieve goals.
- Built strong and trusting rapport with clients and loved ones.
- Provided assistance to individuals with daily activities such as personal care, meal preparation and medication reminders.
Education
Bachelor of Science - Social Work
University of South Dakota
Vermillion, SD12-2022
High School Diploma -
Blair High School
Blair, NE05-2018
Skills
- Customer relations
- Customer service and satisfaction
- Multitasking and organization
- Reporting and documenting
- Problem-solving
- Conflict resolution
- Team collaboration
- Relationship building
Timeline
Assistant Manager
Palm Beach Tan
10.2023 - Current
Classroom Associate
Heartland Family Service Therapeutic School
08.2022 - 10.2023
Direct Support Professional
SESDAC, Inc.
09.2019 - 07.2022
Bachelor of Science - Social Work
University of South Dakota
High School Diploma -
Blair High School
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