Abigail Englehart
Cuyahoga Falls,OH
Summary
Past Shift Leader gifted at reviewing team tasks to assure quality. Engaging and personable coach and employee trainer successful at maximizing team productivity. Recognized for hard work, attention to detail and goal achievement. Currently an effective student committed to learning, developing skills in Civil Engineering and team contribution. Meticulous and detail-oriented with excellent observational, organizational and communication skills.
Overview
3
3
years of professional experience
Work History
Line Worker
Waterway Carwash
Hudson, OH
04.2021 - Current
- Work alongside coworkers to deliver pristine service to customer
- Completed both interior and exterior washes in a timely manner
- Inspected final products to assess compliance with quality standards and established tolerances.
- Evaluated vehicles' exterior ahead of car wash service to ascertain and relay all issues to customers.
Shift Leader
Dairy Queen Grill & Chill
Cuyahoga Falls, OH
04.2018 - 08.2020
- Trained new employees and delegated daily tasks and responsibilities.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
- Enforced company policies and regulations with employees.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Collaborated with kitchen staff to coordinate restaurant goals such as upselling certain items, addressing product availability issues and other communication concerns.
Education
No Degree - Civil Engineering
Ohio University
Athens, OHNo Degree - Civil Engineering
Stark State College
Canton, OHHigh School Diploma -
Cuyahoga Falls High School
Cuyahoga Falls, OH05.2020
Skills
- Creative problem-solving
- Complaint resolution
- Cash Handling
- Excellent Communication
- Multitasking Abilities
- Time Management
- Strong Work Ethic
- Team Cooperation
Timeline
Line Worker
Waterway Carwash
04.2021 - Current
Shift Leader
Dairy Queen Grill & Chill
04.2018 - 08.2020
No Degree - Civil Engineering
Ohio University
No Degree - Civil Engineering
Stark State College
High School Diploma -
Cuyahoga Falls High School
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