Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Abigail Enriquez

Plainfield,IL

Summary

Dynamic professional with a proven track record at Walmart, excelling in logistics and process improvement. Skilled in Microsoft Office and conflict management, I enhanced operational efficiency and strengthened client relationships. Adept at multitasking with a calm persona, I consistently delivered accurate reports and maintained meticulous records, driving team success and customer satisfaction.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Traffic Clerk

Walmart
10.2022 - Current
  • Contributed to ongoing process improvement initiatives aimed at enhancing overall operational efficiency within the traffic department.
  • Maintained accurate inventory records to ensure seamless order fulfillment and customer satisfaction.
  • Rejected damaged items, recorded shortages and corresponded with shippers to rectify issues.
  • Assisted in the development of strategic traffic plans, contributing to improved logistics performance.
  • Prepared comprehensive reports on logistics performance metrics for review by management, highlighting areas for potential optimization efforts.
  • Leveraged strong communication skills for effective coordination with carriers, drivers, vendors, and customers.

Billing Specialist

KBI
05.2021 - 10.2022
  • Researched and resolved billing discrepancies to enable accurate billing.
  • Identified, researched, and resolved billing variances to maintain system accuracy and currency.
  • Worked with multiple departments to check proper billing information.
  • Assisted colleagues in resolving complex billing issues, promoting teamwork and knowledge sharing within the department.
  • Prepared itemized statements, bills, or invoices and recorded amounts due for items purchased or services rendered.
  • Strengthened client relationships through effective communication regarding billing issues and concerns.

Human Resources Assistant

Amazon
03.2019 - 05.2021
  • Efficiently managed personnel files, maintaining confidentiality while keeping records up-to-date and organized.
  • Conducted new hire orientation to verify completion of appropriate paperwork, recording information on human resources database.
  • Monitored employee attendance and performance to verify punctuality and absences, addressing issues in accordance with company policies and procedures.
  • Processed employee termination paperwork at direction of supervisory staff.
  • Created employee training program (Eagles Landing) to promote professional development and skill enhancement.
  • Enhanced internal communication with development of monthly newsletter, highlighting team achievements and HR updates.
  • Provided HR policy guidance and interpretation to employees and management, ensuring consistent application.
  • Responded to employee inquiries regarding benefits further explaining their benefit packages and opportunities.

Education

No Degree - Business

Joliet Junior College
Joliet, IL
05-2026

Skills

  • Microsoft office
  • Maintaining files
  • Documentation review
  • Deadline adherence
  • Scheduling expertise
  • Conflict management
  • Benefits administration
  • Computer literacy
  • Office administration
  • Customer service
  • Multitasking Abilities

Certification

  • Certified in UX/UI, General Assembly - April 2021

Timeline

Traffic Clerk

Walmart
10.2022 - Current

Billing Specialist

KBI
05.2021 - 10.2022

Human Resources Assistant

Amazon
03.2019 - 05.2021

No Degree - Business

Joliet Junior College

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