Abigail Esparza
Summary
Professional customer service specialist with excellent problem-solving and communication abilities. Demonstrated ability to effectively manage client questions and address problems while upholding high standards. Strong emphasis on teamwork and flexibility in response to shifting demands. Results-oriented professional that prioritizes leadership and accomplishing company objectives. Renowned for improving teamwork and producing reliable, superior results. Capable of making strategic decisions and handling disputes, and flexible enough to adjust to changing needs.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
DMA Claims Services
01.2024 - Current
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Maintained detailed records of customer interactions, contributing to comprehensive database for future reference.
Shipping and Receiving Lead
Reconext
10.2021 - 12.2022
- Ensured timely delivery of products by closely monitoring shipments and addressing any potential delays.
- Stacked and stored pallets at end of shift to keep warehouse clean and organized.
- Pulled, verified, and packaged items for shipment.
- Maintained accurate records of incoming and outgoing shipments, ensuring proper documentation for all transactions.
- Led the shipping and receiving team in consistently meeting performance targets, contributing to overall company growth and success.
- Trained new team members on company policies and procedures, fostering a positive work culture within the department.
- Maintained positive relationships with representatives of UPS, FedEX, USPS, and DHL shipping companies.
- Improved warehouse organization for faster order fulfillment, resulting in increased customer satisfaction.
- Developed strong relationships with suppliers and vendors, ensuring reliable sourcing of quality materials.
- Prepared shipping documents and invoices, processed payments, and fielded client questions.
- Packed, secured, labeled and applied postage to materials to prepare items for shipment.
- Sorted and delivered materials to different work areas and staff.
Cashier
Jack in the Box
11.2020 - 07.2021
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Addressed customer needs and made product recommendations to increase sales.
- Assisted in inventory management, contributing to reduction in stock discrepancies.
- Improved store atmosphere with thorough and prompt cleaning of checkout area.
- Learned duties for various positions and provided backup at key times.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Problem resolution
- Call center experience
- Computer proficiency
- Microsoft Excel
- Complaint handling
- Complaint resolution
- Payment processing
- Customer satisfaction measurement
- Microsoft outlook
- Team development
- Order processing
- Staff training
- Documentation
- Spreadsheets
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Customer Service Representative
DMA Claims Services
01.2024 - Current
Shipping and Receiving Lead
Reconext
10.2021 - 12.2022
Cashier
Jack in the Box
11.2020 - 07.2021
Similar Profiles
RASHONDA EDWARDSRASHONDA EDWARDS
Claims Adjuster at Dma Claims ServicesClaims Adjuster at Dma Claims Services
Adam DuncanAdam Duncan
Data Analyst Manager at Sedgwick Claims Management ServicesData Analyst Manager at Sedgwick Claims Management Services
Breeanna WiethornBreeanna Wiethorn
Claims Adjuster at Wardlaw Claims ServicesClaims Adjuster at Wardlaw Claims Services
Tarah ParhamTarah Parham
Customer Service Representative/Retention Customer Service Representative at AT&TCustomer Service Representative/Retention Customer Service Representative at AT&T
Kyra FieldsKyra Fields
Customer Service Representative/Outbound Customer Service Representative at Rooms To GoCustomer Service Representative/Outbound Customer Service Representative at Rooms To Go