Abigail Esterline
Raleigh,NC
Summary
Motivated and results-driven professional with 4+ years of customer-facing experience in the dental industry. Proven ability to build trust with clients, communicate complex information clearly, and drive patient engagement through proactive outreach and relationship-building. Known for being a self-starter with strong work ethic, excellent communication skills, and the ability to confidently cold call, handle objections, and generate new business opportunities. Seeking an entry-level sales role with a growth-focused organization where I can contribute to business development and client acquisition where I can leverage my interpersonal skills and drive measurable growth.
Overview
6
6
years of professional experience
Work History
Dental Assistant
Chapman Implant & Comprehensive Dentistry
2024.04 - Current
- Serve as a primary point of contact for patients, creating a comfortable and reassuring environment before procedures, improving overall patient experience and trust
- Communicate complex treatment plans and post-procedure care clearly to patients and families
- Proactively reach out to inactive patients through outbound calls to re-engage and schedule appointments, supporting office growth and retention
- Assist in generating new patient opportunities by contacting prospective clients and coordinating appointments for doctors and hygienists
- Manage multiple responsibilities in a fast-paced clinical environment while maintaining high attention to detail and professionalism
- Collaborate with doctors and team members to ensure efficient scheduling and maximize patient flow
Periodontal Dental Assistant
Paul C. Kazmer, Specialist in Periodontics and Impact Dentistry
2022.07 - 2024.04
- Assisted in patient preparation and comfort during periodontal procedures.
- Managed sterilization of dental instruments to ensure compliance with safety standards.
- Collaborated with dental team to optimize workflow and enhance patient care efficiency.
- Educated patients on post-operative care and oral hygiene practices for better recovery outcomes.
- Supported the scheduling of appointments, improving office organization and patient flow.
Surgical Dental Assistant
Tar Heel Periodontics and Impact Dentistry
2020.07 - 2022.07
- Assisted in preparing treatment rooms and sterilizing instruments for surgical procedures.
- Supported five dentists during periodontal surgeries by providing necessary tools and materials.
- Educated patients on post-operative care to ensure effective recovery processes.
- Maintained accurate patient records and updated treatment plans within electronic health systems.
- Facilitated communication between patients and dental professionals to address concerns effectively.
Education
Dental Assistant Certification -
Sandhills Dental Career Center
2019-11
High School Diploma -
Fuquay Varina High School
Fuquay-Varina, NC2019-06
Skills
- Cold Calling & Lead Generation
- Customer Relationship Management
- Communication & Persuasion
- Time Management & Organization
- Problem Solving & Adaptability
- Client Retention & Engagement
- Independent Work Ethic
- Fast Learner / Continuous Improvement
Timeline
Dental Assistant
Chapman Implant & Comprehensive Dentistry
2024.04 - Current
Periodontal Dental Assistant
Paul C. Kazmer, Specialist in Periodontics and Impact Dentistry
2022.07 - 2024.04
Surgical Dental Assistant
Tar Heel Periodontics and Impact Dentistry
2020.07 - 2022.07
Dental Assistant Certification -
Sandhills Dental Career Center
High School Diploma -
Fuquay Varina High School