Abigail Eudy

-

Provided strategic direction and operational oversight for multiple branches, driving a 75% increase in census within the first 60 days.
- Spearheaded an initiative that led to 75 hospice admissions in 90 days, achieving unprecedented growth in a highly competitive market.
- Developed and implemented training programs on PDGM revenue management, compliance, and budgetary controls.
- Fostered a high-performance culture, resulting in improved staff retention and workplace morale.
- Acted as a key liaison between corporate offices and local teams, ensuring alignment with organizational objectives and regulatory compliance.

• Managed diverse teams and fostered a positive working environment, leading to increased employee satisfaction.
• Conducted thorough market research to identify trends and inform business strategy development efforts.
• Collaborated with clients to target issues and uncover methods that would increase operational efficiency.
• Leveraged data-driven insights to inform decisions regarding process improvements and organizational restructuring efforts.
• Enhanced customer experience by regularly reviewing service delivery processes and incorporating feedback from clients into improvements.
• Supervised client meetings to disseminate proper information and encourage participants to share ideas.
• Evaluated vendor performance and negotiated contracts to secure favorable terms for the organization.
• Implemented processes and procedures to improve overall efficiency in operations.
• Coordinated with multiple departments to ensure seamless execution of key projects across all functional areas of the organization.
• Provided expert guidance and support to internal stakeholders during periods of organizational change, ensuring minimal disruption to operations.

• Evaluated legal documents like power of attorney or living wills to ensure proper execution aligned with each client's wishes.
• Developed trusting relationships with clients and families through empathetic listening and compassionate communication skills.
• Served as a liaison between clients, families, and healthcare providers to facilitate communication and promote understanding of complex medical information.
• Advocated for clients'' needs within the healthcare system, securing necessary resources and services to improve overall health outcomes.
• Managed complex cases involving multiple medical conditions, resulting in more effective care coordination and improved patient outcomes.
• Conducted home visits to assess safety risks and recommend modifications, promoting independence for elderly clients.
• Reduced hospital readmissions by monitoring patients'' progress and adjusting care plans as needed.
• Led multidisciplinary team meetings to review patient progress, adjust treatment plans, and ensure optimal collaboration among healthcare providers.
• Enhanced patient quality of life by coordinating with healthcare providers, family members, and caregivers to implement appropriate interventions.
• Facilitated smooth transitions between care settings by collaborating with healthcare professionals and ensuring continuity of care for patients.
• Provided families with support and education on age-related issues, enabling them to make informed decisions about their loved one''s care.
• Utilized strong assessment skills to identify potential issues in caregiving environments and recommend appropriate solutions.
• Maintained detailed client records to facilitate seamless information sharing among all members of the geriatric care team.
• Assisted clients in navigating long-term care options such as assisted living facilities or nursing homes based on individual needs.
• Improved patient care by conducting comprehensive geriatric assessments and developing individualized care plans.
• Coordinated with insurance companies to maximize coverage for clients'' medical and care needs.
• Participated in ongoing professional development opportunities to enhance expertise in geriatric care management concepts and techniques.
• Communicated with healthcare providers to facilitate continuity of care.
• Educated clients and families on community resources, treatment options and health care services to better manage conditions.
• Assessed clients and developed plans to meet needs.
• Established and maintained relationships with clients, families and community partners to coordinate services to meet client's needs.
• Participated in team meetings and trainings to stay updated on best practices and new developments in care management.
• Assisted clients with daily living needs to maintain self-esteem and general wellness.
• Maintained network of community resources to provide most comprehensive support services possible to clients.
• Consulted with supervisors to assess cases and plan strategies for enhancing care.
• Evaluated clients progress and adjusted service plans to address areas of concern.
• Developed and implemented individualized care plans and coordinated necessary services to avail quality care for clients.
• Coordinated referrals to specialists, hospitalizations, ER visits, ancillary testing, and other enabling services for patients.
• Arranged transportation and documented details of discharge transition plans.
• Developed and implemented training programs for care staff to enhance skills and knowledge.
• Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.

• Led strategic operations and business development initiatives across multiple branches, driving census growth by 85% within the first 60 days.
  - Successfully achieved 30 hospice admissions in 45 days through targeted marketing and community outreach programs.
  - Managed cross-functional teams and developed performance metrics that enhanced operational efficiency and revenue growth.
  - Ensured compliance with Medicare, PDGM billing, and OASIS charting requirements, optimizing reimbursement and maintaining regulatory compliance.
• Increased employee retention rates by fostering a positive work culture focused on recognition and career development opportunities.
• Achieved consistent branch growth through strategic planning and execution of targeted marketing initiatives.
• Led cross-functional teams during high-stakes projects, effectively balancing resources and deadlines for optimal outcomes.
• Streamlined operations by identifying areas for improvement, reducing redundancies, and optimizing resources.
• Developed high-performing teams by recruiting top talent, providing ongoing training, and promoting a collaborative work environment.
• Established solid connections with local community partners that resulted in increased visibility for the branch as well as potential referrals.
• Navigated challenging market conditions by adapting business strategies and remaining agile in response to industry trends.
• Ensured regulatory compliance by staying updated on industry trends, conducting regular audits, and addressing any identified gaps.
• Maximized operational efficiency by utilizing technology in various aspects of branch management such as data analysis or tracking key performance indicators.
• Collaborated with other regional branches to share best practices and achieve overall company goals.
• Delivered exceptional customer service by resolving issues promptly, listening to feedback, and making necessary improvements.
• Assisted in the development of corporate policies geared toward maintaining a competitive edge within the industry.
• Complied with regulatory guidelines and requirements.
• Maintained friendly and professional customer interactions.

• - Designed and executed strategic marketing and admissions plans, resulting in over 95% Medicare in-house for SNF admissions and census.
  - Successfully maintained a "full house" census while negotiating contracts with high-payor partners to enhance revenue streams.
  - Collaborated with clinical leadership to develop new services and programs, driving market differentiation and increasing patient demand.
  - Directed marketing and outreach efforts, achieving 22 assisted living admissions in 30 days and positioning the organization for continued growth.
• Developed customized solutions tailored specifically to individual client needs, leading to an increase in repeat business engagements.
• Increased client base by developing and implementing effective business development strategies.
• Negotiated favorable contract terms with vendors and suppliers, reducing operational costs significantly for the organization.
• Expanded product offerings to reach a more diverse customer base, boosting overall sales figures.
• Established, initiated and optimized business development strategies based on company targets, product specifications, market data, and budget factors.
• Led change and transformation across business areas to deliver benefits and align company resources.
• Enhanced company''s market presence through targeted networking events and relationship building.
• Identified and pursued valuable business opportunities to generate new company revenue and improve bottom line profit.
• Collaborated cross-functionally with sales, marketing, and operations teams to ensure seamless execution of business development initiatives.
• Championed organizational change initiatives that resulted in streamlined operations and significant cost savings for the company.
• Coordinated closely with legal counsel to ensure all contracts were compliant with relevant laws and regulations, mitigating potential risks for the organization.

• Utilized CRM tools effectively to manage client information and track progress on accounts, leading to more accurate forecasting and pipeline management.
• Mentored junior account executives, fostering a positive work environment and encouraging professional growth.
• Increased account retention by building strong relationships with clients and addressing their needs promptly.
• Negotiated contracts that maximized profit margins while maintaining competitive pricing for clients.
• Maintained comprehensive knowledge of market trends, industry news, and competitor offerings, ensuring informed decision-making and strategic planning.
• Consistently met or exceeded monthly sales quotas through diligent prospecting efforts and effective closing techniques.
• Established long-lasting partnerships with key industry influencers, generating increased brand awareness and credibility.
• Brought in over $10000000 in revenue while managing multiple high-profile accounts.
• Collaborated with cross-functional teams to ensure timely delivery of products and services, resulting in high customer satisfaction.
• Cold called prospects to explain partnership benefits, representing company values.
• Trained and coached sales team members servicing 100+ accounts.
• Networked at events and prospected for new customers with diverse strategies.
• Developed new business opportunities for company growth through effective networking and client presentations.
• Coordinated with finance teams on invoicing matters, ensuring timely payments from clients and resolving any discrepancies swiftly.
• Analyzed competitor activities and adjusted sales tactics accordingly to maintain a competitive edge in the market.
• Met with new customers to share product and service information, listen to needs and learn about business operations.
• Sold new products and services and developed new accounts to maximize revenue potential.
• Developed strategies using market research with support from cross-functional teams.
• Led product demonstrations at trade shows and conferences, showcasing company offerings and attracting potential clients.
• Actively participated in industry events as a representative of the company, expanding professional network connections for potential leads generation.
• Obtained pricing deals, negotiated contracts, and solidified beneficial agreements.
• Established customer relationships, interfacing with representatives and collaborating to achieve mutually beneficial results.
• Collaborated closely with product development teams, providing valuable feedback and insights from clients to inform future product enhancements.
• Resolved escalated customer issues professionally, maintaining client trust while protecting company interests.
• Analyzed data to discover trends, informing market strategies, and objectives.
• Prepared forecasts to gain understanding of measures needed to grow business.
• Motivated team members to meet and exceed sales targets.
• Analyzed key competitors to respond to competitive threats.
• Prepared client budgets by reviewing client billing and managing monthly invoices.
• Designed training program, increasing customer satisfaction, and new account rates.
• Collaborated with research analysts to devise strategies for lead generation and growth.