Abigail Evans
Copperas Cove,TX
Summary
To obtain a position that allows me to utilize my developed skills in customer service and sales. Skilled Interviewer with exceptional patience and more than [Number] years of experience. Effective worker with great multitasking and observational skills. Known for proactive problem-solving and resourcefulness. Customer-oriented Research Interviewer with background working with psychological research organizations. Offering [Number] years of experience performing interviews with diverse individuals. Strong communication skills to quickly gather data.
Overview
20
20
years of professional experience
Work History
WFH Interviewer SSRS
Glen Mills, PA
05.2022 - 08.2023
- Conducted a wide variety of surveys in English and Spanish language on health care and political views telephoning respondents to explain the purpose of the surveys to gain their cooperation and genuine responses
- Documented records of call information
- Obtained updated contact information from all subjects and verified data for accuracy
- Demonstrated respect , friendliness and willingness to help wherever needed
- Answered telephone calls promptly to avoid wait time
Appointment Setter
Culligan's
Dallas, TX
01.2012 - 12.2012
- Take information from supervisors regarding cold / warm calling techniques
- Call potential customers by following calling list provided by supervisors
- Greet customers as they pick up the phone and introduce yourself and the company
- Provide information regarding the service or product in question
- Answer any questions that the potential customer asks to the best of ability
- Make sure that the potential customer is not interrupted during conversation or questions
- Take information from potential customers regarding their specific product or service needs
- Jot down all information on a piece of paper or directly on to the company database
- Ask potential customers of a particular time when they will be free to receive calls
- Set appointments with potential customers at their convenience
- Express gratitude to potential customers for their time
- Assign a member of the sales force to each potential customer by providing briefs of conversation and customer needs
- Ensure that sales force member follows up with potential customers
- Document all calls made to potential customers
Customer Service Representative/Call Center / Lead Generation
Minuteman Press
Kissimmee, FL
02.2010 - 12.2012
Vacation Advisor/Telemarketer
etourandtravel
Kissimmee, FL
02.2005 - 03.2007
- Recognized and awarded as a Diamond Club member
- Recognized and awarded as sales representative of the week more than once
- Increased individual sales by 25%
- Performed outbound/inbound sales calls
- Responded to customer inquiries providing exceptional customer service
- Maintain monthly sales quotas
- Provided recommendations for travel destinations and entertainment
- Performed various administrative office duties (faxing, mailing, email, copying)
- Process personal information and conduct financial transactions
Guest Services Representative
Cypress Point Resort
Orlando, FL
07.2004 - 09.2005
- Collected timeshare maintenance fees
- Conducted property tours for prospective customers
- Responded to all customer inquiries
- Provided overall customer service for both existing and prospective customers
- Performed administrative duties such as data-entry, typing, copying and faxing
- Handled all inbound and outbound sales calls
- Informed all customers of company policies and buying procedures
Reservations Agent
Orlando Travel Specials
Orlando, FL
05.2004 - 06.2004
- Demonstrated excellent customer service
- Exceeded sales goals
- Provided customer service
- Handled inbound and outbound sales calls
- Confirmed all reservations
- Performed administrative duties such as date-entry, typing, faxing, scanning and copying
Front Desk Agent/PBX Operator
Days Inn Lakeside
Orlando, FL
12.2003 - 04.2004
- Handled all reservations regarding check-ins and check-outs
- Performed administrative duties such as date-entry, typing, faxing, scanning, copying and data entry
- Executed all cash and credit card transactions
- Responded to all customer inquiries
- Resolved customer complaints
- Demonstrated superior customer service
General Manager
- The Owner the sales team and production team
- Informing and updating them regularly to guarantee that sales and customer objectives were met
- Maintained all required paperwork , records documents , Etc
- Acknowledge and appropriately greet and assist every customer in a timely manner
- Process customer orders in a courteous, efficient and timely manner
- Organize workflow to meet customer deadlines
- Effectively present and discuss the products and services of the company, soliciting only those desired products/services provided by the company and its vendors to current and prospective customers in a way that conveys an image of quality, integrity and superior understanding and delivery of customer needs
- Managed telephone calls professionally, efficiently and with good communication skills
- Attended to customer questions, complaints and concerns immediately, and facilitate satisfactory resolution
- Review estimates and invoices for accuracy
- Understand and appropriately use the company pricing system and policies.
Education
High school diploma - undefined
Joseph P Keefe Tech High School
June 1992
Skills
- Outbound Sales
- Telemarketing
- Cold Calling
- Microsoft Outlook
- Bilingual
- Customer service
- Windows
Timeline
WFH Interviewer SSRS
05.2022 - 08.2023
Appointment Setter
Culligan's
01.2012 - 12.2012
Customer Service Representative/Call Center / Lead Generation
Minuteman Press
02.2010 - 12.2012
Vacation Advisor/Telemarketer
etourandtravel
02.2005 - 03.2007
Guest Services Representative
Cypress Point Resort
07.2004 - 09.2005
Reservations Agent
Orlando Travel Specials
05.2004 - 06.2004
Front Desk Agent/PBX Operator
Days Inn Lakeside
12.2003 - 04.2004
General Manager
High school diploma - undefined
Joseph P Keefe Tech High School