Abigail Fagan
Warrenton,US
Summary
A Certified Nursing Assistant with entry level experience. Extremely reliable at documentation, monitoring patient progress, and communicating with patient and family.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Customer Service Associate
Lowes Home Improvement
02.2022 - 08.2022
- Investigated and addressed common, advanced, and long-standing customer concerns in order to increase company loyalty
- Supervised and guided new employees, and I responded quickly to questions, which improved understanding of job responsibilities on checking out and returning items
- Intervened between other customer service workers and customer during arguments and diffused tense situations using a calm voice and neutral movements.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Housekeeper
Go2Girls
06.2022 - 08.2023
- Moved chairs, desks, and beds around rooms to clean behind and underneath furniture
- Completed laundry services, including hand-washing and dry cleaning, with special attention to care instructions
- Disinfected and mopped bathrooms to keep facilities sanitary and clean
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Changed bed linens and gathered soiled linens to be washed.
Education
Associate of Science - Biology
Vance-Granville Community College
Henderson, NC2026
High School Diploma -
Franklinton High School
Franklinton, NC2021
Skills
- Calm Under Stress
- Communication
- Performing ADLs
- Attentive and Detail Oriented
Certification
- CNA - Certified Nurse Assistant
- CPR Certified
Timeline
Housekeeper
Go2Girls
06.2022 - 08.2023
Customer Service Associate
Lowes Home Improvement
02.2022 - 08.2022
Associate of Science - Biology
Vance-Granville Community College
High School Diploma -
Franklinton High School