Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Abigail Fagan

Warrenton

Summary

Reliable housekeeping professional with significant experience in residential and commercial cleaning. Skilled in maintaining cleanliness and organization, adhering to hygiene standards, and using environmentally friendly cleaning methods efficiently. Known for enhancing customer satisfaction through consistent delivery of high-quality service. Demonstrated ability to work independently or as part of a team to meet tight deadlines and maintain high levels of cleanliness.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Housekeeper

Go2Girls
Raleigh
06.2022 - Current
  • Moved chairs, desks, and beds around rooms to clean behind and underneath the furniture.
  • Completed laundry services, including hand-washing and dry cleaning, with special attention to care instructions.
  • disinfected and mopped the bathrooms to keep the facilities sanitary and clean.
  • Used appropriate personal protective equipment and supplies when handling hazardous waste or chemicals.
  • I was in charge of transporting cleaning supplies and equipment to and from the utility rooms.
  • Changed the bed linens, and gathered the soiled linens to be washed.
  • Checked areas for damages prior to commencing work.
  • Adhered to company policies regarding the use of equipment and supplies.

Certified Nursing Assistant

Duke Raleigh Hospital
Raleigh
10.2023 - 04.2024
  • Performed housekeeping duties such as changing linens and cleaning bathrooms when necessary.
  • Looked for physical, emotional, and symptomatic changes in patient condition and obtained necessary care for medical concerns.
  • Turned and repositioned bedridden patients to prevent bedsores.
  • Monitored vital signs including blood pressure, pulse rate, respiration rate.
  • Answered patient call signals and signal lights to determine patients' needs.
  • Safeguarded patient privacy with strict adherence to HIPAA protocols.
  • Fostered relationships with patients, caregivers and healthcare teams to achieve individual care plan targets.
  • Assisted with admission procedures such as gathering personal data from the patient's chart.

Customer Service/Cashier

Lowes Home Improvement
Henderson
02.2022 - 08.2022
  • Investigated and addressed common, advanced, and long-standing customer concerns in order to increase company loyalty.
  • I supervised and guided new employees, and I responded quickly to questions, which improved their understanding of job responsibilities regarding checking out and returning items.
  • I intervened between other customer service workers and customers during arguments, and I diffused tense situations using a calm voice and neutral movements.
  • Assisted customers with locating merchandise within the store.
  • Adhered to company policies concerning returns, exchanges, and refunds, including proper documentation completion.
  • Resolved customer complaints in a professional manner.
  • Provided information on company policies, warranties, guarantees, financing options and other related matters.

Education

High School -

Franklinton High School
Franklinton, NC
06-2021

Skills

  • Documentation and control
  • De-escalating intense situations
  • Using critical thinking skills to solve issues
  • Ability to work well with other colleagues
  • Training and mentoring new hires
  • Complex Problem-solving
  • Commercial and residential cleaning
  • Exceptional time management

Certification

CNA Certification

Timeline

Certified Nursing Assistant

Duke Raleigh Hospital
10.2023 - 04.2024

Housekeeper

Go2Girls
06.2022 - Current

Customer Service/Cashier

Lowes Home Improvement
02.2022 - 08.2022

High School -

Franklinton High School

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Abigail Fagan