Abigail Figueroa
Harrisburg,PA
Summary
Motivated and Reliable Healthcare professional offering over 20 years of experience in a fast-paced setting. Multitasks and prioritizes workloads with little or no supervision. Detail-oriented individual with positivity and a willingness to learn.
Overview
25
25
years of professional experience
Work History
Medical Assistant
Saye, Gette, Diamond Dermatology Associates
02.2004 - Current
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Obtained pre-authorization from insurance companies ahead of medical services.
- Received and routed laboratory results to correct clinical staff members.
- Performed various administrative tasks by filing, copying and faxing documents.
- Reconciled daily payments received and prepared deposits for smooth office finances.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Restocked each medical room with adequate supply of medications and supplies in preparation for patients.
- Used Medent to schedule appointments for doctor visits and procedures.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Prepared lab specimens for diagnostic evaluation.
- Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
- Received, recorded and filed medical payments by check, cash, and credit card.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
Call Center Representative
Williams-Sonoma
09.2000 - 02.2004
- Started off in the Sales Dept where I received and processed incoming sales calls.
- Moved onto the Customer Service Dept where I received incoming service calls and issued replacement parts, full replacements and/or merchandise credits/refunds.
- Again, moved onto the Retail Furniture Dept. where I placed orders for customers for large furniture items and followed the orders until successful delivery took place after 12 weeks handling customer service issues along the way.
Education
Associates - Medical Assisting
Academy of Medical, Arts And Business
Harrisburg, PA01.2004
Skills
- Check-in coordination
- Stocking supplies
- Procedure assistance
- Medical billing and coding
- Medical records management
- Equipment sterilization
- Sterile technique
- Medical terminology
- EMR / EHR
- Suture removal
- Preparing specimens and samples
- Payment collection
- Patient scheduling
Timeline
Medical Assistant
Saye, Gette, Diamond Dermatology Associates
02.2004 - Current
Call Center Representative
Williams-Sonoma
09.2000 - 02.2004
Associates - Medical Assisting
Academy of Medical, Arts And Business
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