Summary
Overview
Work History
Education
Skills
Timeline
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Abigail Figueroa

Abigail Figueroa

Pico Rivera

Summary

Knowledgeable Desired Position with solid foundation in retail sales. Proven success in fostering customer engagement and driving revenue through personalized service. Demonstrated ability in product merchandising and inventory management.

Retail professional with robust background in driving sales and enhancing customer experiences. Known for strong team collaboration and adaptability to changing retail environments. Expertise in product knowledge and active listening, ensuring customer satisfaction and loyalty.

Experienced with customer service, sales techniques, and product knowledge. Utilizes persuasive communication to connect with customers and recommend products. Track record of maintaining organized inventory and supporting team goals.

Professional retail expert prepared for delivering exceptional customer service and driving sales. Proven experience in inventory management, customer engagement, and merchandising. Strong focus on team collaboration and adapting to changing needs. Reliable, results-driven, with excellent communication and problem-solving skills.

Overview

6
6
years of professional experience

Work History

Retail Sales Associate

Nordstrom
12.2024 - 01.2025
  • Greeted customers and helped with product questions, selections, and purchases.
  • Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
  • Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
  • Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
  • Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.

Administrative Assistant

Worldwide Flight Services
03.2023 - 08.2024
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
  • Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
  • Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
  • Supported recruitment processes, scheduling interviews and communicating with applicants to improve hiring timelines.
  • Managed scheduling for executive team, balancing complex calendars to ensure optimal use of time.
  • Maintained confidentiality of sensitive information, adhering strictly to data protection regulations.

Fragrance Specialist

Macy's / Christian Dior
10.2018 - 01.2023
  • Demonstrated products to help customers make purchasing decisions on perfumes and fragrances.
  • Utilized well-honed interpersonal and people skills to approach customers, engaging in conversation to promote products.
  • Applied extensive knowledge and training on perfume and scent products to educate prospects and customers.
  • Processed credit and debit card payments to complete purchases.
  • Assisted in inventory management, accurately tracking stock levels and placing orders for new products as needed.
  • Maximized revenue through cross-selling of complementary products such as body lotions or shower gels alongside fragrances purchases.
  • Improved overall store performance by sharing best practices learned from training sessions with fellow team members.
  • Cultivated positive relationships with vendor representatives, staying informed about upcoming launches and promotional opportunities.
  • Increased customer satisfaction by offering consultative services, helping shoppers find their signature scent or the perfect gift for a loved one.
  • Contributed to overall store success by maintaining a visually appealing fragrance counter display, ensuring optimal product placement and organization.
  • Utilized effective communication skills to convey complex information about scent notes, ingredients, and brand history to customers of varying levels of expertise in the world of perfumery.
  • Enhanced customer experience by providing personalized fragrance recommendations based on individual preferences and lifestyles.
  • Participated in ongoing training programs to stay current on industry trends, new products, and best practices in fragrance consultation.
  • Provided exceptional customer service by addressing inquiries promptly and resolving any issues professionally.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.

Education

Bachelor of Pharmacy - Pharmacy

Everest College
City Of Industry, CA
08.2014

High School Diploma -

Theodore Roosevelt High School
Los Angeles, CA
06.1996

Skills

    I am bilingual and fluent with the Spanish language I can read and write and communicate without trouble I can work a register and can easily learn the company's clients page

    I have experience with computers and phone systems

Timeline

Retail Sales Associate

Nordstrom
12.2024 - 01.2025

Administrative Assistant

Worldwide Flight Services
03.2023 - 08.2024

Fragrance Specialist

Macy's / Christian Dior
10.2018 - 01.2023

Bachelor of Pharmacy - Pharmacy

Everest College

High School Diploma -

Theodore Roosevelt High School

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Abigail Figueroa