Abigail Fisichelli
Alton
Summary
Personable and reliable candidate with a passion for delivering exceptional customer service and a positive, upbeat attitude. Dedicated to creating a welcoming atmosphere and ensuring a memorable experience for every patron. Developed strong customer service and time management skills in a fast-paced environment. Demonstrated ability to thrive in high-pressure situations while maintaining attention to detail and quality. Looking to transition into a new field where these transferable skills can be effectively utilized. Knowledgeable customer service representative with a solid background in creating high-quality beverages and providing exceptional customer service. Consistently recognized for maintaining a clean and efficient work environment, contributing to team success. Demonstrated abilities in managing inventory and cash handling. Motivated Service Worker with exceptional social skills, communication abilities, and customer service background. Dedicated to following health and safety guidelines and handling food items properly. Pursues every opportunity to support team members and proactively address issues. Equipped with strong problem-solving abilities, a willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Barista
Blissful Bakery & Cafe
11.2024 - Current
- Prepared and served high-quality beverages, ensuring customer satisfaction.
- Operated espresso machines and coffee grinders with precision for optimal flavor extraction.
- Maintained cleanliness of workstations and equipment, promoting a safe environment.
- Assisted in inventory management by tracking supplies and restocking as needed.
- Delivered exceptional customer service by engaging with patrons and addressing inquiries.
- Collaborated with team members to streamline order processes during peak hours.
- Adapted quickly to new menu items and seasonal promotions, enhancing customer experience.
- Trained new baristas on beverage preparation techniques and café protocols effectively.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Cleaned counters, machines, utensils, and seating areas daily.
- Controlled line and crowd with quick, efficient service.
- Packaged bagels, muffins and other food items for customer purchase.
- Prepared specialty drinks such as cappuccinos, lattes and mochas.
- Used POS system to accurately enter orders and process payments.
- Maintained clean and organized workspace, ensuring welcoming environment for customers.
- Elevated coffee quality and consistency using precise measurements and techniques for every order.
- Adapted quickly to high-volume periods by efficiently managing tasks and delegating responsibilities among team members.
Customer Service Representative
Shibley's Drive In
04.2023 - 08.2025
- Assisted customers with inquiries, providing prompt and accurate information to enhance satisfaction.
- Managed customer complaints effectively, resolving issues and maintaining positive relationships.
- Utilized CRM software to track interactions, ensuring timely follow-ups and updates on customer requests.
- Collaborated with team members to streamline processes, improving response times for customer service inquiries.
- Supported sales initiatives by identifying customer needs and recommending appropriate solutions to boost sales performance.
- Maintained up-to-date knowledge of products and services, enabling effective communication with customers regarding offerings.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
- Conducted training sessions for new hires, ensuring a consistent level of service across the team.
- Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
- Analyzed customer service metrics to identify trends and develop strategies for improvement.
- Officently ran food to the customer.
- Handles ice cream making.
- Kept a clean workspace through hectic hours.
Customer Service Manager
Waffle Cabin
12.2024 - 04.2025
- Led customer service team in resolving complex inquiries and issues effectively.
- Developed training programs to enhance staff skills and improve service quality.
- Implemented new CRM software, streamlining communication and tracking customer interactions.
- Analyzed customer feedback to identify trends and drive service improvements.
- Followed through with client requests to resolve problems.
- Kept accurate records to document customer service actions and discussions.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Proofed and handled waffle dough.
- Handled waffle-making.
- Customer service register.
Education
High School Diploma -
Prospect Mountain High School
Alton, NH06-2025
Associate of Applied Science - Human Services
Bismarck State College
Bismarck, ND05-2027
Skills
- Time management
- Friendly and outgoing
- Attention to detail
- Team player
- Problem-solving
- Cash handling
- Opening and closing duties
- Active listener
- Cleanliness
- Adaptive and creative
- Order taking
- Cash register operation
- Decision-making
- Espresso machine operation
- Safe food handling
- Beverage preparation
- Excellent memory
- POS systems
- Food preparation
- Menu memorization
- POS system operation
- Coffee machinery
- Quality control
- Inventory management
- New hire training
- Up-selling
- Food running
- Excellent math skills
- Product upselling
- Product displays
- Basic math
- Clear communication
- Team collaboration
- Multitasking and organization
- Verbal and written communication
- Workflow management
- Table setting
- Opening and closing coordination
- Speedy and efficient
- Front counter maintenance
- Positive and professional
- Customer service
- Multitasking Abilities
- Multitasking
- Active listening
- Cleaning and sanitizing
- Reliable and dependable
- Adaptable and flexible
- Food serving and preparation
- Available weekends
- Organizational skills
- Cash register operations
- Excellent communication
- Workstation maintenance
Certification
- First Aid/CPR Certified
Timeline
Customer Service Manager
Waffle Cabin
12.2024 - 04.2025
Barista
Blissful Bakery & Cafe
11.2024 - Current
Customer Service Representative
Shibley's Drive In
04.2023 - 08.2025
High School Diploma -
Prospect Mountain High School
Associate of Applied Science - Human Services
Bismarck State College