Abigail Flores
Bolingbrook,IL
Summary
Dynamic sales professional with a proven track record at Coca-Cola Consolidated, Inc., adept in leveraging excellent communication and time management skills to enhance customer engagement and drive sales. Expert in Microsoft Office and bilingual in Spanish, consistently achieving customer satisfaction and resolving complex issues, contributing to significant business growth.
Overview
8
8
years of professional experience
Work History
Customer Service Bilingual Ambassador
Coca-Cola Consolidated, Inc.
Charlotte, NC
02.2024 - Current
- Identify and find resolutions for customer issues, finding diplomatic ways to de-escalate those issues and resolve situations effectively for both internal and external customers
- Focus on customer engagement, centered around enhancing and addressing myCoke (ordering and technology platform) adoption and ordering behaviors
- Providing general sales support including troubleshooting, answering questions, resolving issues, technical support
- Developing relationships with local field teams (sales and operations), delivery, and equipment services support team members to effectively serve customers and meet business needs
- Place tech tickets
- Create cases to contact Sales Rep
- Receive and make 50/60 calls a Day
Sales Coordinator
Hand and Stone
Naperville, IL
09.2022 - 02.2024
- Excellent customer service to members and guests, while building relationships and turning them into member
- Capable of working flexible hours
- Effectively communicate sales, promotions, and service options with clients
- Uphold spa cleanliness standards
- Bring a positive and energetic attitude
- Answer phones, schedule appointments, and file documents
- Provide efficient customer service to 100+ clients weekly and assist in all aspects of product offerings and services
- Call all suspended members as well as email and text
Sales Associate/ Trainer
Ashley Furniture
Bolingbrook, IL
10.2018 - 08.2022
- Interacting and assisting customers in a furniture retail sales environment
- Determining needs and advising customers on their purchases
- Assisting customers through direct action or by supporting coworkers
- Demonstrating effective closing skills
- Accurately entering information in the point-of-sale system
- Handling customer purchase paperwork and tracking orders
- Communicating with customers after the sale
- Working with team members to provide the best guest experience
Customer Service Representative
FTD Flowers
Downers Grove, IL
08.2017 - 09.2018
- Provide customer-centric assistance via phone calls, email, or live chat interactions
- Serve as the initial point of customer contact for issues within the organization
- Problem solve with customers to handle and resolve complaints
- Responsible for answering inbound calls, taking orders for flowers and specialty gift items, assisting customers with questions, data entry and resolving issues
Education
Joliet Junior College
08.2020
High school Diploma -
Bolingbrook High School
Skills
- Microsoft Office
- Excellent communication
- Time management skills
- Client-focused
- Bilingual in Spanish
- Computer proficient
- Financial records and processing
- Quick learner
- Zenoti
- Storis
- Salesforce
- Genesys
- English and Spanish
- Upselling
- Typing
- RetailSales
- POS
- Microsoft Excel
- Administrative experience
- Front desk
- Technical Support
- Office management
Awards
Million Dollar Writer, 01/01/22, Sold 1 million dollars in product at Ashley furniture
Timeline
Customer Service Bilingual Ambassador
Coca-Cola Consolidated, Inc.
02.2024 - Current
Sales Coordinator
Hand and Stone
09.2022 - 02.2024
Sales Associate/ Trainer
Ashley Furniture
10.2018 - 08.2022
Customer Service Representative
FTD Flowers
08.2017 - 09.2018
Joliet Junior College
High school Diploma -
Bolingbrook High School