Abigail Frank
Union, Almondale Castries,US
Summary
Highly organized front desk receptionist with exemplary multitasking, time management, and customer service skills. Demonstrated ability to handle multiple tasks simultaneously while maintaining a high level of professionalism and efficiency. Committed to providing exceptional service and willing to go the extra mile to assist others with solving problems.
Overview
6
6
years of professional experience
Work History
Front Desk Receptionist
Windjammer Resort & Beach Club
03.2022 - Current
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
- Collected room deposits, fees, and payments.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Scheduled, coordinated and confirmed appointments and meetings.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
- Developed strong working relationships with team members, fostering a positive work environment.
- Increased guest retention by maintaining a welcoming and organized reception area.
- Completed data entry and filing to keep records updated for easy retrieval.
- Maintained accurate records of visitor logs for security purposes and compliance with company policies.
- Maintained confidentiality of sensitive data to protect customer and business information.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Resolved billing discrepancies promptly with thorough attention to detail, fostering trust between clients and the organization.
- Completed all tasks in compliance with company policies and procedures.
- Assisted in coordination of company events, contributing to successful and well-organized functions.
- Maintained strict confidentiality of sensitive information, upholding privacy standards.
- Provided information and assistance to visitors and clients, addressing inquiries and resolving issues promptly.
- Enhanced security by monitoring visitor access and issuing badges according to company protocols.
- Contributed to team effort by accomplishing related results as needed, fostering collaborative work environment.
- Implemented more efficient mail distribution system, ensuring timely delivery of correspondence to staff.
- Increased customer satisfaction by promptly addressing and resolving inquiries and concerns.
- Streamlined check-in processes, reducing wait times for guests.
- Improved office efficiency with diligent management of appointment scheduling and calendar coordination.
- Facilitated smooth communication between departments by accurately relaying messages and information.
- Provided basic technical support for front office equipment, minimizing downtime.
- Organized and maintained files and records to ensure up-to-date documentation.
Room Attendant
Windjammer Landing Villa Beach Resort
01.2020 - 03.2020
- Kept storage areas and carts well-stocked, clean, and tidy
- Carried linen, towel, toilet items and cleaning supplies
- Cleaned rooms, hallways and other work areas so that health standards are met.
Administrative & Storeroom Assistant/Receptionist
Stonefield Villa Resort, Mango Tree Restaurant
06.2018 - 11.2019
- Enhanced customer satisfaction by efficiently managing incoming calls and directing them to appropriate departments.
- Effectively managed front desk operations, ensuring a professional and welcoming environment for all visitors.
- Improved response times by accurately taking messages for staff members who were unavailable or in meetings at the time of the call.
- Streamlined administrative tasks such as document scanning, photocopying, and mail distribution to enhance office efficiency.
- Managed multiple tasks simultaneously while maintaining professionalism under pressure during high-traffic periods at the front desk.
- Assisted in resolving client issues by listening attentively to their concerns and connecting them with appropriate resources within the company.
- Increased client retention by providing exceptional customer service during check-in and check-out processes.
- Provided training for new receptionist staff members, contributing to their smooth onboarding process.
- Supported office management by maintaining accurate inventory records of supplies and submitting orders when necessary.
- Assisted with appointment scheduling for clients, improving overall office organization and time management.
- Contributed to overall team productivity by providing assistance on various ad-hoc projects as needed.
- Collaborated with team members to plan and execute successful office events, fostering a positive work culture.
- Facilitated communication between staff members and clients, addressing concerns promptly and professionally.
- Promoted company branding by consistently following corporate guidelines during phone conversations, email correspondence, and in-person interactions with clients.
- Maintained an organized filing system for confidential documents, ensuring easy access to important information when needed.
- Developed strong relationships with clients and colleagues through excellent interpersonal skills, resulting in increased trust and collaboration.
- Successfully coordinated room bookings for meetings, conferences, and other events, ensuring smooth event planning and execution.
Front Desk - School Intern Career Week
Ladera Resort, Dasheen Restaurant
07.2019 - 08.2019
- Served as a liaison between parents and administration, addressing concerns promptly and effectively while maintaining confidentiality when necessary.
- Established strong relationships with local businesses and organizations, providing valuable resources and support for various school initiatives.
- Created a supportive classroom atmosphere that allowed students to feel comfortable asking questions and participating in discussions, leading to improved student confidence and academic success.
- Utilized various assessment tools to evaluate student progress, adapting teaching methods accordingly to maximize learning outcomes.
- Assisted in the development of school-wide policies and procedures, contributing to a more streamlined and efficient educational environment.
- Organized field trips that aligned with curriculum goals, enriching the educational experience for all participants.
- Enhanced student comprehension by incorporating hands-on activities and real-world examples during lessons.
- Collaborated with fellow teachers to create interdisciplinary lesson plans, providing a more holistic educational experience for students.
- Supported special needs students by implementing differentiated instruction strategies, ensuring equal access to quality education for all learners.
- Increased parent involvement in school events by maintaining open communication channels and actively encouraging participation.
- Promoted a positive classroom culture by establishing clear expectations and fostering mutual respect among students.
Education
Diploma in Secretarial Studies -
Ministry of Education Post-Secondary
Vieux Fort, St. LuciaCaribbean Examination Council (CXC's) -
Soufriere Comprehensive Secondary School
Soufriere, St. LuciaSkills
- Cash Handling
- Time Management
- Scheduling
- Work Prioritization
- Office Administration
- Problem-solving skills
- Customer Service
- Telephone Etiquette
- Appointment Scheduling
- Office Organization
- Mircosoft
Highlightedskills
- Develop and maintain up-to-date list of activated Points-of-Contact (POCs) to include name, telephone and fax numbers, and e-mail addresses
- Received, log in, and distribute incoming correspondence
- Reviewed outgoing correspondence to ensure accuracy
- Received, screen, and refer visitors and telephone calls
Competenciesinterests
Exceptional administrative, managerial/supervisory skills. Strong organizational, problem solving and critical thinking skill, Analytical, dependable, flexible, professional, team player, ability to multi-task and ability to work with diverse population., MS Word, MS Excel, Keyboarding skills: 38 wpm
References
- Mrs. Rosa Joseph, 488-4841, Ministry of Education Post-Secondary
- Ms. Esther Nestor, 730-0604, Stonefield Villa Resort
- Ms. Dorcas Auguste, 456-9552/456-9553, Windjammer Landing
Phone
758-287-8453, 758-284-3616
Timeline
Front Desk Receptionist
Windjammer Resort & Beach Club
03.2022 - Current
Room Attendant
Windjammer Landing Villa Beach Resort
01.2020 - 03.2020
Front Desk - School Intern Career Week
Ladera Resort, Dasheen Restaurant
07.2019 - 08.2019
Administrative & Storeroom Assistant/Receptionist
Stonefield Villa Resort, Mango Tree Restaurant
06.2018 - 11.2019
Diploma in Secretarial Studies -
Ministry of Education Post-Secondary
Caribbean Examination Council (CXC's) -
Soufriere Comprehensive Secondary School
Similar Profiles
Sebastian FrancisSebastian Francis
Executive Head Chef at Windjammer landing Villa Beach ResortExecutive Head Chef at Windjammer landing Villa Beach Resort
Arlington Mathurin Sr.Arlington Mathurin Sr.
Manager for Beach & Pool Service (F&B) Probationary at Windjammer Landing Villa beach ResortManager for Beach & Pool Service (F&B) Probationary at Windjammer Landing Villa beach Resort
Gemar ProspereGemar Prospere
Tour Desk Operator/Guest Service Agent at Windjammer Landing Villa Beach Resort and SpaTour Desk Operator/Guest Service Agent at Windjammer Landing Villa Beach Resort and Spa