Abigail Frazier
Dalton,GA
Summary
Proven professional with extensive experience in customer service and administrative support, notably at Centerstone. Excelled in sensitive information handling and conflict management, enhancing customer satisfaction and operational efficiency. Demonstrated ability to multitask and maintain attention to detail in fast-paced environments, achieving a significant improvement in appointment scheduling accuracy.
Highly organized Front Desk Receptionist with exemplary multitasking, time management, and customer service skills. Responsible professional willing to go extra mile to assist others with solving problems.
Overview
11
11
years of professional experience
Work History
Medical Front Desk Receptionist
Centerstone
08.2023 - Current
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Collected room deposits, fees, and payments.
- Scheduled, coordinated and confirmed appointments and meetings.
- Maintained confidentiality of sensitive data to protect customer and business information.
- Completed data entry and filing to keep records updated for easy retrieval.
- Completed all tasks in compliance with company policies and procedures.
- Organized, maintained and updated information in computer databases.
- Operated multi-line telephone system to answer and direct high volume of calls.
- Compiled information from files and research to satisfy information requests.
- Resolved customer problems and complaints.
- Tracked important information in Microsoft Excel spreadsheets and ran reports or generated graphs using data.
- Collected and distributed messages to team members and managers to support open communication and high customer service.
- Handled assignments independently with good judgement and critical thinking skills.
- Monitored and screened visitors to verify accessibility to inter-office personnel.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Confirmed appointments, communicated with clients, and updated client records.
- Balanced employee availability, customer schedules, and maximum load levels when scheduling appointments.
Cake Decorator
Food City
01.2024 - 06.2024
- Maintained sanitary food prep station by following established safety procedures and sanitizing instructions.
- Precisely arranged display cases throughout workday to highlight finished products.
- Verified accuracy of orders while meeting strict deadlines on producing completed products.
- Disposed of damaged and expired goods to uphold safety standards and provide fresh products.
- Handled phone calls regarding inquiries, cancelled orders, and ordering conflicts.
- Managed material inventory and ordered new materials when needed.
- Kept work area safe and sanitized by washing utensils, tools, and countertops.
- Packaged and priced each product according to company pricing procedures.
- Cleaned and maintained kitchen equipment and oven.
- Replenished bakery items in display cases.
Office Assistant
T & T Produce
09.2021 - 02.2022
- Prepared and edited documents to produce precise, accurate and professional communication.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Reviewed files, records and other documents to obtain information to respond to requests.
- Fostered operational efficiency and compliance with company policies through effective coordination of office activities.
- Created and maintained detailed records of all office activities.
- Utilized office management software to record and track customer information.
- Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
- Input data into spreadsheets and databases.
Prestige Beauty Advisor
Ulta
12.2019 - 03.2020
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Helped customers feel relaxed and comfortable through conversation and personal relatability.
- Maintained in-depth knowledge of company brand to best serve customers and drive sales.
- Processed payments, entering sales in register for prompt customer service.
- Taught customers how to apply makeup and recommended optimal products.
- Kept counters and work spaces clean and neat.
- Opened new product boxes and stocked items in displays.
- Maintained counter and display areas for cleanliness and organization.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Used in-store system to locate inventory and place special orders for customers.
- Listened to customer needs and desires to identify and recommend optimal products.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
Customer Service Representative
Ranstad Whirlpool
12.2013 - 04.2014
- Responded to customer requests for products, services, and company information.
- Educated customers about billing, payment processing and support policies and procedures.
- Implemented and developed customer service training processes.
- Investigated and resolved customer inquiries and complaints quickly.
- Delivered prompt service to prioritize customer needs.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Education
High School Diploma -
Cleveland High School
Cleveland05-2009
Skills
- Appointment confirmation
- Spreadsheet tracking
- Departmental support
- Scheduling appointments
- Filing and sorting
- Hospitality services
- Customer assistance and interaction
- Visitor registration
- Call routing
- Problem-solving skills
- Calendar management
- Telephone etiquette
- Appointment scheduling
- Customer service
- Multi-line telephone systems
- Conflict management
- Data entry
- Attention to detail
- Email and telephone decorum
- Office organization
- Sensitive information handling
- Administrative support
- Multitasking and organization
- Cash handling
Timeline
Cake Decorator
Food City
01.2024 - 06.2024
Medical Front Desk Receptionist
Centerstone
08.2023 - Current
Office Assistant
T & T Produce
09.2021 - 02.2022
Prestige Beauty Advisor
Ulta
12.2019 - 03.2020
Customer Service Representative
Ranstad Whirlpool
12.2013 - 04.2014
High School Diploma -
Cleveland High School
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