Abigail Frias
Queens
Summary
Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities. Excels in calendar management, scheduling, data entry and database administration.
Overview
3
3
years of professional experience
Work History
Cashier
Golden Farms
08.2023 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Assisted customers with returns, refunds and resolving transaction issues.
- Answered questions about store policies and addressed customer concerns.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
Youth Worker
Cypress Hills Local Development
09.2022 - 06.2024
- Established trusting relationships with young people through empathetic listening and genuine interest in their lives outside of program hours.
- Promoted a safe, inclusive environment by establishing clear expectations and reinforcing positive behaviors among participants.
- Completed necessary reports and documentation to maintain thorough, accurate case records.
- Provided individualized support for at-risk youth, resulting in increased self-esteem and positive behavior changes.
- Organized and facilitated recreational activities to engage youth in positive, team-building experiences.
- Promoted positive peer interactions by facilitating group activities and modeling respectful communication techniques.
Receptionist
Audi Manhattan
02.2022 - 08.2022
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Responded to inquiries from callers seeking information.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
Sales Associate
Target
07.2021 - 02.2022
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Solved customer challenges by offering relevant products and services.
Education
Associate of Science - Mental Health Counseling
Kingsborough Community College of The City University of New York
Brooklyn, NY07.2024
High School Diploma -
LoMa
Manhattan, NY06.2021
Skills
- Customer Service
- Customer Assistance
- Work Ethic and Integrity
- Patience and Empathy
- Time management skills
- Cash Handling
- Reliability and punctuality
- Organizational abilities
- Written and verbal communication
- Conflict Resolution
Languages
Spanish
Native or Bilingual
Timeline
Cashier
Golden Farms
08.2023 - Current
Youth Worker
Cypress Hills Local Development
09.2022 - 06.2024
Receptionist
Audi Manhattan
02.2022 - 08.2022
Sales Associate
Target
07.2021 - 02.2022
Associate of Science - Mental Health Counseling
Kingsborough Community College of The City University of New York
High School Diploma -
LoMa
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