Abigail Fries
Linn Creek,MO
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Customer Experience Specialist / Renewal Specialist
Coterie Insurance
Remote
12.2022 - Current
- Manage Customer Interactions via phone and email using Salesforce – addressing inquires, resolving issues and providing high-quality support
- Generate COI’s and processed policy endorsements
- Handle customer cancellations, refunds, and fees via Stripe
- Quote and issue renewal policies
- Utilize Postman for API testing and integrations to streamline processes and enhance customer experience.
Insurance Retention / Renewal Lead
Renegade Insurance
Remote
01.2021 - 12.2022
- Responsible for remarketing and renewing over $10m in trucking insurance premium
- Work collaboratively with, and report to c-suite executives on a daily basis
- Lead a small team, assigning weekly tasks and monitoring progress
- Managed sales cycle from start to finish.
Personal Lines Sales Representative
Eddys Insurance Group
Wichita, KS
02.2020 - 01.2021
- Sourced leads via call, sms, social media
- Managed sales process from start to finish
- Quoted and sold home and auto insurance using an EasyLynx quoting software
- Marketed leads through multiple carriers – acted as a brokerage for customers.
Sales Representative
VASA Fitness
Wichita, KS
06.2018 - 06.2020
- Responsible for sales process from start to finish
- Contacted leads via call and SMS, set in-person appointments, gave tours of the gym
- Gave presentations and sold memberships, personal training packages.
Customer Service and Sales Representative
American Family Insurance
Wichita, KS
05.2017 - 06.2018
- Responsible for answering phones and being the first person that customers see when they walk in – being the gatekeeper and assisting customers who wanted to speak to the agent
- Quoted endorsements, provided documents
- Cross-sold current customers when they called or came into office
- Responsible for documentation, organization.
Inbound Sales Representative
Progressive Insurance
Colorado Springs, CO
06.2016 - 05.2017
- Quoted and auto insurance in a call center environment
- Responsible for documentation, accurate quotes, and follow-ups
- Educated potential insureds on the true purpose of each coverage.
Education
Bachelor's Degree - Business Administration
Kansas State University
05.2024
Skills
- Customer Experience
- Sales
- Payment Processing
- Account Management
- Attention to Detail
- Adaptable
- Quick learner
- Quality Assurance
- Organization
- Microsoft
- Stripe
- Salesforce
- CRM Software
- Client Advocacy
Certification
- Property & Casualty Insurance, Licensed in all 50 states
- TechSales U Certification
Timeline
Customer Experience Specialist / Renewal Specialist
Coterie Insurance
12.2022 - Current
Insurance Retention / Renewal Lead
Renegade Insurance
01.2021 - 12.2022
Personal Lines Sales Representative
Eddys Insurance Group
02.2020 - 01.2021
Sales Representative
VASA Fitness
06.2018 - 06.2020
Customer Service and Sales Representative
American Family Insurance
05.2017 - 06.2018
Inbound Sales Representative
Progressive Insurance
06.2016 - 05.2017
Bachelor's Degree - Business Administration
Kansas State University