Abigail Fritter
Rembert,SC
Summary
Skilled multitasker with superior work ethic and good teamwork, problem-solving and organizational skills. Willing to take on any task to help team. Reliable and dedicated team player with hardworking and resourceful approach. Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration.
Overview
3
3
years of professional experience
Work History
Internship Student
Eatman's Carpets And Interiors
09.2022 - 04.2023
- Reported back to instructor to receive day-to-day tasks and responsibilities.
- Communicated effectively with faculty and staff and accepted critiques and suggestions for areas of improvement.
- Sorted, organized, and maintained files.
- Interacted with customers by phone, email, or in-person to provide information.
- Answered and transferred incoming telephone calls, taking messages for various staff members.
- Gathered, organized and input information into digital database.
- Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
Front Desk Receptionist
The Inn At Pine Knoll Shores
06.2020 - 08.2021
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Collected room deposits, fees, and payments.
- Maintained confidentiality of sensitive data to protect customer and business information.
- Completed data entry and filing to keep records updated for easy retrieval.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Entered and updated sensitive customer information during check-ins and room changes.
- Trained new team members on company procedures, customer service and issue resolution.
- Resolved customer problems and complaints.
- Confirmed appointments, communicated with clients, and updated client records.
- Organized, maintained and updated information in computer databases.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Collected and distributed messages to team members and managers to support open communication and high customer service.
Education
High School Diploma -
Clemson University
Clemson, SC05.2027
Skills
- Maintain Systems
- Project Coordination
- Mail Routing
- Obtaining Information
- Records Preparation
- Instructional Techniques
- Troubleshoot Service Issues
- Documentation and Recordkeeping
- Group Assistance
- Visitor and Customer Relations
- Social Perceptiveness
- Issue Handling
- Setting Reservations
- Listening Skills
- Conflict Management
- Business Administration
- Time Management
- Call Answering and Routing
- Confirming Transactions
- Telephone Reservations
- Front Desk Reservations
- Call Forwarding
- Filing
- Maintaining Guest Records
- Administrative Skills
- Accounting and Billing Software
- Telephone Etiquette
- Room Assignments
- Guest Registration
- Availability Record Keeping
- Reminder Calls
- Greet Visitors
Timeline
Internship Student
Eatman's Carpets And Interiors
09.2022 - 04.2023
Front Desk Receptionist
The Inn At Pine Knoll Shores
06.2020 - 08.2021
High School Diploma -
Clemson University
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