Abigail Fuqua
Oxford,MS
Summary
Goal-oriented individual versed in greeting high-volume of customers and recommending merchandise based on individual requirements. Skilled at creating displays to promote higher sales, completing cash register transactions and maintaining accurate records of all transactions. Highly experienced sales associate known for exemplary team-building and project oversight skills. Gifted at working with all types of personalities. Performance history of developing strong collaborative relationships and delivering impressive results.
Overview
4
4
years of professional experience
Work History
Hostess
Watermans Seaside Bar And Grille
03.2022 - Current
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Answered customer questions about hours, seating, and menu information.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Monitored seating area and checked restrooms regularly to keep spotless.
- Assigned patrons to tables suitable for needs and restaurant section rotation.
- Developed and maintained up-to-date knowledge of menu items and daily specials to accurately respond to customer queries.
- Relayed guest comments or suggestions to manager on duty for further action.
- Answered phone calls to take orders, give information and document reservations.
- Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
- Completed daily side work and opening and closing duties without fail.
Sales Associate and Media Manager
Pixelated Boutique
02.2020 - 08.2021
- Motivated and led sales team to achieve performance targets for initial prospect interaction, scheduling, engagement during sales process and closing.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Trained personnel on policies, procedures and communications for in-person and telephone etiquette.
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
- Managed company social media pages and increased social media presence, monitoring user engagement.
- Increased brand awareness through creation of innovative print and digital productions for major publications.
- Developed content for press releases, websites and social media.
- Supported upcoming projects and promoted new product launches.
Education
Psychology
University of Mississippi
Oxford, MS05.2027
Skills
- Seating Assignment Preparation
- Dining Reservations
- High-Volume Dining
- Guest Flow
- Reservation Documentation
- Price Memorization
- Phone Inquiries
- Menu Memorization
- Dining Crew Workflow Optimization
- Guest Experience Management
- Guest Inquiries
- Social Media Management Experience
- Product Promotion
- Campaign Implementation
- Social Media Platforms
- Idea Brainstorming
- Department Development
- Customer Needs Assessments
- Billing Procedures
- Cash Handling Accuracy
- Cash Register Operation
- Customer Service
- Sales Training
- Multitasking Strengths
- Guest Relations
- Adapt to Diverse Groups
- Excellent People Skills
- Money Handling
- Time Management
- Sales Trends
- Product and Service Sales
- Verbal Communication
Timeline
Hostess
Watermans Seaside Bar And Grille
03.2022 - Current
Sales Associate and Media Manager
Pixelated Boutique
02.2020 - 08.2021
Psychology
University of Mississippi
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