Abigail Galvan
Fort Worth
Summary
Dependable Bilingual Certified Medical Assistant/Phlebotomist/ Team lead with 14 years of experience that is effective in managing operations. Successful in encouraging team members to work efficiently and meet production targets. Well-organized, self-motivated and knowledgeable about successful strategies for managing fast-paced work. BLS and CPR certified.
Overview
14
14
years of professional experience
Work History
Certified Medical Assistant/Mobile Phlebotomist
Urology Clinics Of North Texas
2023.07 - Current
- Improved patient comfort by efficiently drawing blood samples using various techniques such as venipuncture and capillary puncture.
- Enhanced patient experience through compassionate care and communication during blood draw procedures.
- Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
- Assisted in streamlining the specimen processing workflow for increased efficiency and reduced wait times for patients.
- Collaborated with medical professionals to ensure accurate test orders and appropriate sample collection methods were used.
- Reduced contamination risks by strictly adhering to infection control protocols and maintaining a clean work environment.
- Promoted a positive atmosphere within the phlebotomy department through active participation in team meetings and effective communication with colleagues.
- Demonstrated adaptability by effectively performing blood draws on diverse patient populations, including pediatric, geriatric, and challenging cases.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
Lead Certified Medical Assistant
Texas Health Physician Group
2010.07 - 2023.04
- Improved patient satisfaction by providing exceptional care and attention to their needs during medical appointments.
- Streamlined administrative tasks for increased efficiency by maintaining accurate patient records and scheduling appointments promptly.
- Enhanced team performance by mentoring junior medical assistants, sharing expertise in clinical procedures and best practices.
- Increased patient safety with strict adherence to infection control protocols and proper sterilization techniques.
- Reduced wait times for patients by effectively managing the flow of the clinic, prioritizing tasks, and ensuring timely completion of duties.
- Supported physicians in delivering quality care through attentive preparation, assistance during examinations, and prompt follow-up on test results.
- Contributed to improved patient outcomes by accurately recording vital signs and updating electronic health records for easy access by other healthcare professionals.
- Promoted a positive work environment among colleagues with open communication and teamwork-focused approach to daily responsibilities.
- Facilitated seamless coordination between front office staff and medical team members, resulting in a well-organized clinic operation.
- Ensured optimal inventory levels were maintained by monitoring supplies usage and submitting replenishment orders as needed.
- Elevated patient experience through efficient rooming processes, preparing examination areas for scheduled appointments without delays.
- Assisted in the implementation of new policies or procedures within the clinic, leading to enhanced workflows and better overall results.
- Aided physicians in diagnostic tests or treatments, providing essential support that contributed towards successful outcomes for patients.
- Consistently met compliance requirements through diligent documentation of all relevant information related to patients'' conditions or treatment plans.
- Participated actively in staff meetings or trainings aimed at improving personal skills development or addressing departmental goalsobjectives.
- Obtained client medical history, medication information, symptoms, and allergies.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Called and faxed pharmacies to submit prescriptions and refills.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Verified patient insurance coverage and collected required co-payments.
- Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed.
- Performed medical records management, including filing, organizing and scanning documents.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Collected and documented patient medical information such as blood pressure and weight.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
- Taught patients about medications, procedures, and care plan instructions.
- Oriented and trained new staff on proper procedures and policies.
- Prepared lab specimens for diagnostic evaluation.
- Measured patient spirometry.
- Completed EKGs and other tests based on patient presentation in office.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Measured patient pulse oximetry.
Education
Associate of Science - Nursing
Tarrant County College District
Fort Worth, TX12.2024
Bachelor of Science - Nursing
West Coast University
Richardson, TX12.2024
Associate of Science - CMA/ Phlebotomy
PCI Health Training Center
Dallas, TX10.2009
Skills
- Health Education
- Stress Management
- Sanitation and Sterilization
- Quality Control Guidelines
- Staff Management
- Medical Records Maintenance
- Drawing Blood
- Specimen Labeling Procedures
- Specimen Collection
- Blood Sample Collection
Reading and learning.
Currently I am finishing my education with my Bachelors in Science, learning and reading is a constant, which helps tremendously while in healthcare, since it's always changing and evolving. I am so grateful to be in the healthcare field where learning and reading is always a constant. I love to learn and educate myself in practically anything and I am determined enough to seek out and take initiative on any new software or task.
Determined, organized, bilingual .
I am a first generation Hispanic. I am able to read, write and speak fluently. I am grateful for my parents and my up-bringing. My parents helped motivate me into becoming a determined individual who takes the initiative in any task and isn't afraid to take risks and seek help when needed. I love to learn, read and take initiative in learning. Being apart of the healthcare field means always being open to new information and education. Compassion and integrity is what I pride myself in, along with being self motivated.
Languages
Spanish
Native or Bilingual
Timeline
Certified Medical Assistant/Mobile Phlebotomist
Urology Clinics Of North Texas
2023.07 - Current
Lead Certified Medical Assistant
Texas Health Physician Group
2010.07 - 2023.04
Associate of Science - Nursing
Tarrant County College District
Bachelor of Science - Nursing
West Coast University
Associate of Science - CMA/ Phlebotomy
PCI Health Training Center
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