Abigail Galyean
Abilene,TX
Summary
I am a dedicated, competent, and detailed-orientated individual. I pride myself in my current achievements. I graduated High School with 31 college credits as well as graduating college a year early. All the while working full time and part time to pay for my college all on my on. I am Proficient at delivering exceptional customer service in high-stress, fast-paced environments. Dependable team player and leader with strong critical and analytical thinking skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
5
5
years of professional experience
Work History
Scheduling Representative
Hendrick Medical Center
Abilene, Texas
07.2023 - Current
- Trained new staff members on scheduling processes and protocols.
- Adjusted schedules as needed due to cancellations or delays.
- Managed incoming calls to schedule appointments and answer questions.
- Followed up with patients regarding upcoming appointments.
- Performed administrative duties such as filing paperwork and faxing documents.
- Provided information regarding medical services, fees, and payment options.
- Advised patients on the best options for their particular situation.
- Inputted billing information into database system accurately.
- Monitored patient wait times to ensure timely service delivery.
- Resolved customer inquiries in a timely manner.
- Communicated changes in policy or procedure updates to customers.
- Collaborated with other departments to coordinate care plans and schedules.
- Coordinated with physicians' offices regarding referral requests.
- Processed patient referrals and insurance verifications.
- Maintained updated records of all scheduled appointments.
- Reviewed documentation for accuracy prior to submitting claims.
- Utilized computer applications to manage daily tasks efficiently.
- Created new accounts and updated existing accounts with most current details.
- Facilitated cross-training sessions to ensure staff could cover multiple roles, improving operational flexibility.
- Maintained positive working relationship with fellow staff and management.
Assistant Manager
Cavender's Boot City
Abilene, TX
08.2021 - 06.2024
- Organized schedules, workflows and shift coverage to meet expected business demands.
- Delegated daily tasks to team members to optimize group productivity.
- Enforced company policies and procedures to strengthen operational standards across departments.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Interviewed prospective employees and provided input to store manager on hiring decisions.
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
- Filled in at other stores when they were short staffed
- Achieved personal and store sales goals with sound customer service and sales protocol.
- Ticketed items with pricing and markdowns and restocked sales floor according to merchandising plan.
- Coordinated and merchandised seasonal collections and designs based on trending styles.
Nutrition Coach
Bobcat Nutrition
Childress, TX
12.2020 - 12.2022
- Analyzed clients' eating habits, outlined areas for improvement and developed goal plans with ideal life changes to support wellness.
- Educated clients about long-term health benefits of balanced diets and exercise programs.
- Provided care ranging from nutrition education to nutrition support for patients with variety of medical conditions.
- Served customers meal replacement shakes and energy teas.
- Had 1 on 1 interactions with customers and developed relationships with them.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Trained workers in food preparation, money handling and cleaning roles to facilitate restaurant operations.
- Coached team members on food safety and sanitation processes, customer service, menu education and up-selling techniques to drive revenue.
- Optimized profits by controlling food, beverage and labor costs.
- Enforced sanitary practices for food handling, general cleanliness and maintenance of dining and kitchen areas.
- Updated computer systems with new pricing and daily food specials.
- Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
- Collaborated with marketing professionals to coordinate brand awareness and marketing efforts.
- Managed social media advertising to attract potential customers and build solid networking and community around company's brand.
Cashier
Pak-A-Sak
Childress, TX
08.2019 - 05.2021
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Accepted cash and credit card payments, issued receipts and provided change.
- Answered customer questions and provided store information.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Verified customer age requirement for alcohol or tobacco purchases.
- Trained new team members in cash register operation, stock procedures and customer services.
- Preserved appearance of store by arranging and replenishing displays and merchandise racks.
- Answered product questions with up-to-date knowledge of sales and store promotions.
Education
Bachelor of Science - Business Administration
Hardin Simmons University
Abilene, TX05-2024
Skills
- Sales Monitoring
- Product and Service Knowledge
- Problem Resolution
- Performance Evaluations
- Teamwork and Collaboration
- Project Planning
- Scheduling and Coordinating
- Work Planning and Prioritization
- Performance Tracking and Evaluation
- Staff Training
- Employee Coaching and Motivation
- Employee Development
- Verbal and Written Communication
- Complex Problem Solving
- Onboarding and Orientation
- Goal Setting
- Administration and Reporting
- Team Building
- Business Development Understanding
- Microsoft Office Expertise
- Time Management
- Retail Space Planning
Timeline
Scheduling Representative
Hendrick Medical Center
07.2023 - Current
Assistant Manager
Cavender's Boot City
08.2021 - 06.2024
Nutrition Coach
Bobcat Nutrition
12.2020 - 12.2022
Cashier
Pak-A-Sak
08.2019 - 05.2021
Bachelor of Science - Business Administration
Hardin Simmons University