Paula Gambill
Summary
Personable Office Administrator with 17 years of experience prioritizing multiple tasks requiring prompt solutions. Talented problem-solver managing workloads while greeting visitors, answering incoming phone calls and fulfilling staff members' requests. Professional and welcoming in creating upbeat work environment.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Office Administrator
Georgia Fire & Rescue Supply
10.2007 - Current
- Interacted with customers by phone, email, and in-person to provide information.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained electronic and paper filing systems for easy retrieval of information.
- Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
- Developed and maintained relationships with customers and suppliers through account development.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Answered an average of 20 calls per day by addressing customer inquiries and providing new product information.
- Provide quotes on products for current and potential customers.
- Developed five to fifteen purchase orders, sale orders, and sale invoices daily.
- Calculated payroll deductions by accurately using iSolved and processed payroll for 10+ employees to meet preset requirements.
- Regularly updated the company's website with current prices and new inventory.
- Responsible for two bank accounts with up to 200,000 dollar deposits in-person and online.
- Calculated commission percentages for the sales team.
- Contacted clients with past due accounts to formulate payment plans.
- Gained hands-on experience with Sage.
- Responsible for monthly office bills and vendor payments.
- Maintained assets inventory, completed inventory reports and escalated inventory discrepancies.
Education
High School Diploma -
Harvest Christian Academy
1984
Skills
- Time Management
- Office Administration
- Database entry
- Sage 50 Accounting Software
- Customer Service
- Payroll
- Strong Work Ethic
- Recordkeeping and File Management
- Supplies Ordering
Certification
- HIPPA Certification, August 2023
Timeline
Office Administrator
Georgia Fire & Rescue Supply
10.2007 - Current
High School Diploma -
Harvest Christian Academy