Abigail Garcia
Freeport,TX
Summary
Experienced customer service representative skilled in building rapport with clients to drive customer satisfaction and company success.
Overview
14
14
years of professional experience
Work History
Customer Service Representative
TaskUs
New Braunfels, TX
11.2020 - 08.2022
- Maintained a proactive approach in finding cost-effective solutions by continuously searching for best prices, resulting in accurate pricing for customer services.
- Updated system with order specifics, customer details, preferences, and billing information.
- Prevented key account losses by researching discrepancies and correcting problems.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- Recommended improvements in products, service and billing methods to management to prevent future problems.
- Promoted available products and services to customers during service, account management and order calls.
- Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Answered inbound calls, chats and emails to facilitate customer service.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
Assistant Manager
Cox Red Top
Clute, TX
05.2016 - 10.2020
- Conducted regular performance reviews for employees to identify areas of improvement.
- Developed a system for tracking inventory and ordering supplies as needed.
- Coordinated with other departments to ensure smooth flow of operations.
- Monitored employee attendance records, timekeeping, and payroll information.
- Ensured compliance with safety regulations and company policies.
- Managed customer service inquiries and complaints in a timely manner.
- Collaborated with management on developing strategic plans for achieving business goals.
- Supervised daily operations including scheduling shifts, assigning duties.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Delegated work to staff, setting priorities and goals.
- Recruited and trained new employees to meet job requirements.
- Reviewed completed work to verify consistency, quality, and conformance.
Insurance Agent
Affordable Insurance
Lake Jackson, TX
08.2012 - 04.2016
- Developed and implemented comprehensive insurance plans for clients according to their individual needs.
- Assessed customer risk levels and recommended appropriate coverage options.
- Conducted research to identify competitive rates and benefits offered by other providers.
- Provided customers with information regarding plan features, pricing, and availability.
- Educated customers on the importance of maintaining adequate insurance coverage.
- Ensured compliance with applicable laws, regulations, and company policies while selling insurance products.
- Maintained accurate records of all insurance transactions using computer software systems.
- Prepared documents such as applications, endorsements, renewals, cancellations, or other forms required by law or company procedures.
- Explained complex technical terms related to insurance plans in simple language for easy understanding.
- Processed payments received from clients promptly according to established procedures.
- Responded quickly and accurately to inquiries from clients regarding their coverage plans.
- Responded to customer inquiries and problems to promote great service.
- Conducted telephone appointments with prospective clients to build rapport and sell insurance services.
- Calculated premiums and established payment methods, receiving customer payments and issuing receipts.
- Developed appropriate quotes based on risk information.
- Contacted underwriters and submitted forms to obtain binder coverage.
- Used mailings and phone solicitation and made presentations to groups at company-sponsored gatherings to gain new clientele.
Auto Insurance Agent
Insurance Plus
Clute, TX
06.2008 - 11.2012
- Counseled prospects and policyholders on coverage, limits and regulations.
- Calculated premiums and established payment methods, receiving customer payments and issuing receipts.
- Prepared and delivered detailed policy proposals and quotes to potential clients.
- Facilitated policy renewals, ensuring clients' coverage needs were continuously met.
- Developed and executed effective sales strategies to meet and exceed monthly sales targets.
- Collaborated with underwriters to assess risks and determine policy terms and premiums.
- Conducted comprehensive needs analysis to offer appropriate insurance products, including life, health, and property insurance.
- Increased sales through consultative sales approach and focused relationship building with new and existing policy holders.
- Exceeded assigned sales and retention targets each quarter by upselling insurance products.
Education
High School Diploma -
Brazosport High School
Freeport, TX05-2006
Skills
- Inbound and Outbound Calling
- Report Generation
- Scheduling
- Data Collection
- Information Security
- Call Management
- Complaint resolution
- Data Entry
- Product Knowledge
- Microsoft Outlook
- Payment Processing
- Customer Service
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Customer Service Representative
TaskUs
11.2020 - 08.2022
Assistant Manager
Cox Red Top
05.2016 - 10.2020
Insurance Agent
Affordable Insurance
08.2012 - 04.2016
Auto Insurance Agent
Insurance Plus
06.2008 - 11.2012
High School Diploma -
Brazosport High School