Abigail Garcia
Caruthers,CA
Summary
Customer-centric operations expert with over five years of experience in customer service, order coordination, and supply chain operations. Demonstrated proficiency in data analysis, processing customer orders and inquiries, and proactively communicating product availability, lead times, and delivery expectations. Recognized for meticulous attention to detail, audit-ready recordkeeping, and collaborative problem-solving in fast-paced, compliance-driven environments.
Overview
7
7
years of professional experience
Work History
COACH, TEAM OF EXPERTS
T-MOBILE USA INC.
07.2023 - Current
- Provide high-quality customer and internal support by analyzing inquiries, resolving issues, and ensuring accurate, timely follow-up across multiple systems.
- Process service requests, escalations, and operational updates while adhering to documented procedures, compliance requirements, and quality standards.
- Monitor daily KPIs and performance reports using Excel and internal reporting tools to identify trends, risks, and improvement opportunities.
- Maintain accurate records of customer interactions, system changes, and performance data to support traceability, reporting, and audits.
- Collaborate with operations, technology, and leadership teams to resolve service issues and improve end-to-end workflows.
- Accurately processed adjustments, credits, and rebates in accordance with company policies.
- Manage competing priorities in a high-volume environment while maintaining attention to detail and service quality.
DELIVERY COORDINATOR
LOWE'S
08.2018 - 06.2023
- Processed customer orders from initiation through fulfillment, ensuring accuracy across inventory, scheduling, and delivery systems.
- Responded to customer inquiries via phone, email and in-person communication, providing clear guidance on product availability, lead times, and delivery expectations.
- Coordinated closely with logistics teams and vendors to resolve shipping exceptions, delivery delays, returns, and damaged product issues.
- Maintained accurate customer, order, and inventory records to ensure traceability and support audits and reporting requirements.
- Conducted detailed inventory counts and reconciliations to support demand planning and inventory accuracy.
Education
BBA - Business Administration And Management
Grand Canyon University
Phoenix, AZSkills
- Customer support and issue resolution
- Order processing and lifecycle management
- Inventory coordination and logistics
- Delivery scheduling and shipping
- ERP and CRM systems
- Data accuracy and reporting
- Audits and adjustments
- Rebate and credit processing
- Time management and multi-priority execution
- Customer Relationship Management
References
- Theah Brown, T-Mobile Team Manager, 619-938-3553, The.Brown304@T-Mobile.com
- Danielle Hamman, T-Mobile Team Manager, 971-218-0837, Danielle.Hamman1@T-Mobile.com
Languages
Spanish
Professional
Timeline
COACH, TEAM OF EXPERTS
T-MOBILE USA INC.
07.2023 - Current
DELIVERY COORDINATOR
LOWE'S
08.2018 - 06.2023
BBA - Business Administration And Management
Grand Canyon University