Abigail Garica
Fitchburg
Summary
Experienced waitress and warehouse worker with strong communication and conflict resolution skills. Proven ability to enhance customer experiences and improve operational efficiency through effective team training. Highly adaptable and motivated, with a solid work ethic and exceptional multitasking capabilities. Committed to delivering outstanding service and quickly mastering new tasks.
Overview
7
7
years of professional experience
Work History
Waitress
Pancake Cafe
01.2019 - Current
- > Processed orders accurately using the point-of-sale system.
- > Collaborated with kitchen staff to ensure timely meal preparation and delivery.
- > Maintained dining area cleanliness and organization throughout shifts.
- > Trained new waitstaff on cafe protocols and service standards.
- > Managed cash register operations, ensuring precise cash handling procedures.
- > Cultivated positive relationships with regular customers through friendly conversation.
- > Garnished dishes and beverages for visually appealing presentations.
- > Addressed customer concerns swiftly to improve experience and escalated unresolved issues.
Warehouse Worker
multiple
Madison
03.2020 - 08.2023
- Operated forklifts and pallet jacks to move inventory efficiently across warehouse.
- Maintained organized shelving systems for effective inventory management.
- Utilized warehouse management software to track inventory levels accurately.
- Prepared orders for timely delivery or pickup according to schedule.
- Staged products for loading, ensuring accurate order fulfillment.
- Conducted inspections of finished products to verify compliance with specifications.
- Monitored machine performance and performed routine maintenance checks for reliability.
- Trained team members on procedures and equipment use to enhance operational efficiency.
Skills
- Multitasking ability
- Cash handling
- Equipment operation
- Time management
- Team training
- Effective communication
- Conflict resolution
- Visual presentation
- Service excellence
- Guest greeting
- Complaint handling
- Decision-making
- Problem solving
- Bilingual (Spanish)
- Solution comprehension
- Adaptability in fast-paced environments
- Leadership skills
- Basic computer proficiency
- Quick learning ability
- Warehouse operations knowledge
- Forklift operation
- Relationship building
- Attention to detail
- Customer service proficiency
Timeline
Warehouse Worker
multiple
03.2020 - 08.2023
Waitress
Pancake Cafe
01.2019 - Current
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