Abigail Garza Felix
RAYMONDVILLE,TX
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results . Moving up in past jobs is easy due to being reliable and transparent with the company needs and wants to get the best job done .
Overview
6
6
years of professional experience
Work History
Customer Service Representative
ROI Call Center Solutions
2021.02 - Current
- Partnered with healthcare teams to address care plan management, development and implementation.
- Verified insurance coverage by telephone and online to guarantee proper reimbursement of benefits and estimate patients' financial responsibilities.
- Identified and solicited sales prospects in agency databases.
- Performed needs analysis to obtain information required to make appropriate health insurance product recommendations.
- Make outbound calls to insured to let them know of changes or past due bills
- Send out emails to supervisor to open account that have been closed
- Help customer log in and set up web portal
Caregiver
Blooming Daycare
2018.11 - 2021.02
- Maintained effective schedule balance between rest periods, active play and instruction.
- Enforced rules and managed behavior through developmentally appropriate discipline.
- Monitored entrances and exits to maintain safety and organized environments.
- Sanitized dishes, tabletops, toys and frequently touched surfaces to prevent spreading of germs.
Customer Service Representative
Advanced Call Center Technologies LLC
2019.02 - 2020.02
- Answered up to 75 calls per day in busy, fast-paced office for both English and spanish-speaking customers.
- Updated and maintained information in customer accounts.
- Help customer check balance, replace card , update personal information , and send money through Western Union.
- Transferred caller to correct department and helped with correct number to contact there provider
Hostess
Whataburger
2017.08 - 2018.09
- Supported servers, food runners and bussers with keeping dining area ready for every guest.
- Stayed in open communication with kitchen team to assess cooking times, avoid worker overload and minimize customer dissatisfaction.
- Routinely supported other areas of restaurant by answering telephones and completing financial transactions for other staff members.
- Monitored seating area and checked restrooms regularly to keep spotless.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Assisted managers with quickly resolving service- and food-related issues.
Education
High School Diploma -
Raymondville High School
Raymondville, TX07.2018
Skills
- Bilingual
- Building Customer Trust and Loyalty
- Customer Account Management
- Customer Retention Strategies
- Interpretation and Translation Services
- Call Documentation
- Calm and Professional Under Pressure
- Customer Data Confidentiality
- Data Entry and Maintenance
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Customer Service Representative
ROI Call Center Solutions
2021.02 - Current
Customer Service Representative
Advanced Call Center Technologies LLC
2019.02 - 2020.02
Caregiver
Blooming Daycare
2018.11 - 2021.02
Hostess
Whataburger
2017.08 - 2018.09
High School Diploma -
Raymondville High School
Similar Profiles
Erica MooreErica Moore
Call Center Customer Service Representative at ROI Call Center Solutions / Connexus SolutionsCall Center Customer Service Representative at ROI Call Center Solutions / Connexus Solutions
Isis GatzkeIsis Gatzke
Team Captain at ROI Call Center SolutionsTeam Captain at ROI Call Center Solutions
AMANDA CHAMERSAMANDA CHAMERS
Customer Service Associate at ROI Call Center SolutionsCustomer Service Associate at ROI Call Center Solutions