Abigail Gehring
West Chester,PA
Summary
Hardworking and reliable worker seeking opportunities to expand work experience. Eager to learn and pursue a professional career in psychology.
Overview
4
4
years of professional experience
Work History
Seasonal Manager
Village Greens Miniature Golf
Strasburg, PA
08.2024 - Current
- Developed and implemented strategies to enhance customer satisfaction and loyalty.
- Coached, mentored, and trained team members to improve their performance.
- Resolved employee conflicts by guiding them on company policies and procedures.
- Provided leadership during organizational changes or crises.
- Assessed team members' skills and assigned tasks for optimal efficiency.
- Reviewed work to ensure consistency, quality, and conformance.
- Ensured compliance with all relevant laws, regulations, and industry standards.
- Monitored staff performance and addressed issues promptly.
- Enforced customer service standards and resolved customer issues to maintain service quality.
- Trained employees in additional job roles to ensure role coverage.
- Completed thorough opening, closing, and shift change procedures daily to uphold operational standards.
- Assigned tasks to associates according to their skills to maximize team performance.
- Oversaw daily operations to maintain efficiency and quality.
- Delegated work, setting clear priorities and goals.
- Remained composed and professional in stressful situations and effectively defused tensions
Seasonal Worker
Village Greens Miniature Golf
Strasburg, PA
04.2022 - Current
- Guided customers in choosing products and making purchase decisions.
- Operated a cash register to process customer payments.
- Stocked shelves with incoming inventory items.
- Maintained accurate records of all transactions in database system.
- Provided excellent customer service at all times.
- Restocked supplies for checkout area as needed.
- Cleaned, organized, and maintained backroom storage areas.
- Monitored stock levels and reported low inventory levels to management team.
- Replenished items on shelves as needed to maintain adequate supply levels.
- Ensured compliance with safety regulations while handling merchandise.
- Communicated effectively with other staff members about customer needs.
- Kept up-to-date on current promotions, policies, and procedures.
- Set up and operated irrigation equipment.
- Cleaned work areas and maintained grounds and landscaping.
Seasonal Employee (Base Area Operations)
Roundtop Mountain Resort
York, PA
10.2023 - 03.2024
- Managed waste disposal and organization
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Collaborated with cross-functional teams to accomplish objectives.s to accomplish objectives.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Recognized by management for providing exceptional customer service.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Assisted with customer requests and answered questions to improve satisfaction.
- Identified needs of customers promptly and efficiently.
- Worked with cross-functional teams to achieve goals.
Babysitter
Self Employed Web
York, PA
05.2020 - Current
- Assisting with meals, snacks, and bedtime routines for the children.
- Greeting parents upon arrival home from work and providing updates on the day's events.
- Completing light housekeeping tasks such as tidying up toys and books.
- Providing a safe environment for children to explore their curiosity and creativity.
- Engaging in age-appropriate activities like reading stories or playing games.
- Instructing children in basic hygiene practices such as brushing teeth or washing hands.
- Administering medication when needed according to parent instructions.
- Maintaining a positive attitude while being patient and understanding with the children.
- Establishing trust through consistent communication with both parents and kids.
- Provided direct-care services for children of varying ages.
- Using problem-solving skills to anticipate potential issues before they arise.
- Remaining alert at all times while caring for multiple children simultaneously.
- Instructed and assisted children in eating, toileting, and resting to help develop healthy personal habits.
- Ensured physical and social well-being of each child.
Education
Bachelor of Science - Psychology
West Chester University of Pennsylvania
West Chester, PA05-2028
Skills
- Quick Learner
- Strong Work Ethic
- Collaboration
- Safe equipment use
- Complaint Handling
- Child Supervision
References
References available upon request.
Timeline
Seasonal Manager
Village Greens Miniature Golf
08.2024 - Current
Seasonal Employee (Base Area Operations)
Roundtop Mountain Resort
10.2023 - 03.2024
Seasonal Worker
Village Greens Miniature Golf
04.2022 - Current
Babysitter
Self Employed Web
05.2020 - Current
Bachelor of Science - Psychology
West Chester University of Pennsylvania