Dynamic Shift Leader and Patient Care Representative with a proven track record at Miniso and Clay Eye Physicians and Surgeons. Excelled in enhancing customer satisfaction and streamlining operations.
Hi, I’m
Abigail Genton
Middleburg,FL
Summary
Overview
1
year of professional experience
6
Certifications
Work History
Miniso
Shift Leader
07.2024 - Current
Job overview
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Boosted overall sales with effective upselling techniques and exceptional product knowledge.
- Ensured timely completion of all assigned tasks during shifts, maximizing productivity within the team.
- Unloaded, sorted and stocked merchandise according to store layout and product placement.
- Reduced out-of-stock situations with regular monitoring of product levels on sales floor.
- Completed end-of-day tasks such as returning misplaced items to their correct locations, contributing to an organized sales floor for the next day''s business.
- Streamlined restocking processes by consolidating backstock and removing damaged or expired items.
- Opened and closed the store per company standards.
Clay Eye Physicians and Surgeons
Patient Care Representative/Front Desk Receptionist
02.2023 - 07.2023
Job overview
- Maintained confidentiality of patient data and condition to safeguard health information.
- Actively participated in staff meetings contributing valuable insights into improving processes within the clinic to enhance patient experience.
- Efficiently managed high volumes of phone calls, messages, and inquiries from patients or other healthcare providers, ensuring prompt responses and resolutions.
- Responded to patient queries and concerns concerning insurance coverages and deductibles.
- Coordinated patient referrals to specialists or external facilities when necessary for further treatment or evaluation.
- Greeted and directed patients to examination rooms and verified insurance coverage and collected co-payments.
- Demonstrated exceptional organizational skills by managing multiple tasks simultaneously while prioritizing urgent matters effectively in a fast-paced setting.
- Provided compassionate support to patients during difficult situations, offering emotional reassurance while maintaining a professional demeanor.
- Enhanced communication between patients, families, and healthcare providers through clear explanations of treatment plans and procedures.
- Scheduled approximately 250 patients per week and made reminder calls.
- Facilitated smooth transitions between departments by coordinating appointments and sharing relevant documentation with other healthcare professionals as needed.
- Diffused high tension situations with customers in a polite and efficient way.
- Worked opening and closing shifts, involving unlocking/locking all doors, turning everything in the establishment on/off for the day, and making sure all upcoming patient information was printed and filled out prior to opening.
Education
Creekside High SchoolSt.Johns, FL
High School Diploma
05.2022
University Overview
Skills
- Positive Attitude
- Cash Handling
- Team Leadership
- Problem-Solving
- Decision-making capabilities
- Flexible Schedule
- Strong verbal and written communication
- Creative Problem-Solving
- Conflict Resolution
- Sales and Upselling
- Multitasking
- Organizational Skills
- Attention to Detail
- Active Listening
- Time Management
- Reliability
- Interpersonal Skills
- Professionalism
- Continuous Improvement
- Adaptability
Certification
- BLS Certification
- Various Adobe program certifications (Some outdated but can be renewed if necessary)
About Me
About Me
Hi! I'm Abigail Genton, your new favorite employee. A bit about me outside of my work history: I love animals of any kind, write and draw in my spare time, and am interested in all nerd culture from video games to super heroes, even Dungeons and Dragons! I do my best to bring a fun but driven energy to any team, and love to find ways to make work feel a little less like work.
Timeline
Shift Leader
Miniso
07.2024 - Current
Patient Care Representative/Front Desk Receptionist
Clay Eye Physicians and Surgeons
02.2023 - 07.2023
Creekside High School
High School Diploma