Restaurant Hostess
carrabba's italian grill
Houston
09.2024 - 01.2025
- Answered incoming calls with appropriate greeting and provided information about menu items or services offered.
- Responded appropriately to customer complaints, bringing major issues to attention of manager on duty.
- Monitored dining area to assess server capacity and estimate wait times.
- Assigned seating arrangements based on customer preferences and restaurant policies.
- Accommodated guests with children and special needs to promote comfortable dining experience.
- Managed reservations, waitlists, and special requests for large parties.
- Took reservations from patrons by phone or online.
- Educated guests on daily specials and appetizers, entrees, desserts and other menu items.
- Resolved customer service and food-related issues to maintain guest satisfaction.
- Collected reservation information and communicated updates to guests via mobile device or in-person.
- Inspected dining and serving areas for cleanliness and proper setup.
- Completed daily side work tasks assigned by management such as rolling silverware or folding napkins.
- Scheduled reservations and notified servers and managers of large groups to prepare seating in advance.
- Tracked seated guests and available seating using computer-based and mobile reservation software.
- Answered telephone to provide dining information and take reservations.
- Restocked condiments, silverware, napkins, tablecloths. as needed.
- Inspected restrooms and dining and serving areas to foster cleanliness and proper setup.