Abigail Gleason
Wayland,NY
Summary
Motivated [Job Title] with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable dining experiences. Attentive Waitress with superior knowledge of ethnic dining and dedication to fantastic dining experiences. Trained in POS systems and table-side serving with understanding of food and beverage pairings and great salesmanship. Known for maintaining speed and accuracy in high-traffic times. Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
5
5
years of professional experience
Work History
Waitress
Roots Cafe
08.2023 - Current
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Used cash registers and credit card machines to cash out customers.
- Greeted new customers, discussed specials, and took drink orders.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Bussed and reset tables to keep dining room and work areas clean.
- Followed health and safety regulations relevant to hospitality industry to minimize accidents, incidents and liability to restaurant.
Substitute Teacher, K-12
Wayland Cohocton Central School
01.2023 - Current
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Upheld classroom routines to support student environments and maintain consistent schedules.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
Ice Cream Scooper
Lynnie Lou's
08.2019 - Current
- Served customers with speed and detail orientation, keeping team running smoothly throughout service fluctuations.
- Kept work area tidy and sanitary, promptly addressing spills, and other messes.
- Operated cash register, taking payments and issuing customer receipts.
- Maintained cleanliness and organization in establishment.
- Carried out cash and card transactions quickly and thoughtfully.
- Explained ice cream flavors, toppings, sundaes, and other frozen concoctions to customers.
- Scooped ice cream into cones and dishes while remaining mindful of portion sizes.
- Maintained menu knowledge to provide recommendations and answers to customer questions.
- Offered samples of new ice cream flavors to customers.
- Provided details on seasonal flavor availability, ice cream source, allergens, and specials.
- Demonstrated continuous knowledge of menu and service offerings, promotional products and new flavors.
- Observed health code regulations and internal policies for cleaning and sanitizing.
- Monitored amounts of each ice cream flavor and replaced when depleted.
- Upsold waffle cones and soft pretzels to boost customer purchases.
- Greeted incoming customers and provided reliable, friendly customer service.
- Processed sales transactions for cash, debit, and credit purchases.
- Inspected stocks to identify shortages, replenish supply and maintain consistent inventory.
- Kept tidy and organized area to comply with cleanliness standards.
- Utilized proper portion control to determine customers receive correct portion size.
- Notified supervisor and peers of low product inventory and customer complaints.
- Used ice cream makers, blenders and frozen yogurt machines to create ice cream and yogurt.
- Cleaned and maintained soft-serve ice cream and yogurt dispensing equipment.
- Collaborated with management to develop marketing and promotional activities.
- Developed and implemented new flavor ideas to add variety to product offering.
- Kept kitchen, counter and dining areas cleaned and sanitized.
- Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
- Accurately operated cash register to process customer payments.
- Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
- Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
- Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
- Kept drawer balanced by accurately processing cash, credit and debit payments.
- Replenished serving stations with fresh food and cleaned up spills.
- Readied customers' take-out orders in secure bags with appropriate amounts of condiments, silverware and napkins.
- Documented customer orders and conveyed special requests to kitchen staff.
- Prepared recipe ingredients by washing, peeling, cutting, and measuring.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Prepared salads, soups and sandwiches for customers.
- Brewed coffee and tea and changed out drink station syrups.
- Completed milkshakes and ice cream desserts for customers.
- Filled out daily shift log to record amount of food prepared, used and leftover.
- Loaded food, dishes and utensils on carts and trays to transport from designated food preparation areas to designated tables.
- Reconciled receipt totals, cash and credit payments to address shortages.
- Kept pastry and dessert case stocked with fresh selections and arranged to entice orders.
- Observed customer purchases in line and differentiated between standard portions.
- Backed up servers by setting up trays and completing some food deliveries.
- Loaded dishwasher with china and thoroughly hand-washed dishes, pans and utensils to tidy up serving line.
- Delivered exceptional service as illustrated through multiple positive Yelp reviews.
Lifeguard
Lawrence Parks And Recreation
07.2022 - 08.2023
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Provided friendly customer service to guests and addressed concerns.
- Monitored safety of guests in and around swimming pool.
- Attentively monitored swimmers to identify distress.
- Responded to emergency situations in a timely, efficient manner.
- Educated patrons on safety protocols and enforced safety rules.
- Maintained order and cleanliness at swimming pool and surrounding areas to uphold hygiene standards.
- Responded to patron incidents in professional and timely manner.
- Demonstrated rescue techniques and provided first aid in emergency situations.
- Maximized customer satisfaction by greeting pool patrons with courtesy and resolving issues promptly.
Lifeguard
Wayland Cohocton Central School
11.2018 - 12.2022
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Provided friendly customer service to guests and addressed concerns.
- Monitored safety of guests in and around swimming pool.
- Attentively monitored swimmers to identify distress.
Education
No Degree - Business Administration
SUNY College At Geneseo
Geneseo, NY05.2026
Skills
- Order Accuracy
- Dining Area Maintenance
- Menu Recommendations
Languages
French
Native or Bilingual
Timeline
Waitress
Roots Cafe
08.2023 - Current
Substitute Teacher, K-12
Wayland Cohocton Central School
01.2023 - Current
Lifeguard
Lawrence Parks And Recreation
07.2022 - 08.2023
Ice Cream Scooper
Lynnie Lou's
08.2019 - Current
Lifeguard
Wayland Cohocton Central School
11.2018 - 12.2022
No Degree - Business Administration
SUNY College At Geneseo
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