Abigail Gomez
Summary
Results-driven individual with a solid track record in relationship building and delivering quality talent while being deadline driven. Known for thinking outside of the box, having excellent communication and teamwork abilities, with a commitment to achieving company goals and delivering exceptional service. A passionate Leadership Team Member that helps drive team growth, always ready to help colleagues achieve shared goals.
Overview
11
11
years of professional experience
1
1
Certificate
Work History
Sr. Talent Acquisition Consultant
Florida Blue (BCBS of FL), a GuideWell company
06.2019 - Current
- Act in the capacity of a team lead/senior team member as the SME Expert on all facets of the staffing function
- Managed up to 40 requisitions during high peak season (OEP) for recruiting both clinical and non-clinical roles. This included both remote and onsite roles.
- Collaborated with hiring managers and directors to strategize on open requisitions, discussing effective strategies to meet recruitment goals and ensure optimal hires.
- Trained hiring managers on employee practices, policies, and procedures, providing a guided understanding of organizational policies for both employees and contingent workers.
- Participated in educational sessions about interview best practices in partnership with our HRBPs.
- Coordinated with the Learning and Development department to enhance New Hire Orientation, as well as onboarding processes.
- Created and facilitated regular training programs, focusing on the internal movement of employees.
- Proactively engage with assigned client groups to validate and refine workforce projections, talent needs, and understanding of emerging skills.
- Partner with our stakeholders to analyze relevant data, such as attrition, hiring process, trends, and provide recommendations where change can be impacted.
Program Manager, Contingent Workforce Management
Florida Blue (BCBS of FL), a GuideWell company
09.2020 - 07.2022
- Main point of contact for Tier 1 escalations for both Business Leaders, Vendors, and MSP.
- Researched and created a business case on the implementation process and benefits of Direct Sourcing to present to our leadership, in conjunction with our MSP
- Partnered with our MSP to plan, discuss workflow and best practices in Beeline for the Insourcing team and the GWC Telesales project
- Conducted the advanced planning, timeline development, and budget for our yearly GWC Telesales Project .
- Hired, trained, and managed a team of 4 direct reports, ensuring the success of the GWC Telesales project during the high volume hiring season.
- Utilized Beeline for both Direct Reports as well as MSP Client updating their Contingent status
- Consistently delivered training on any new and changed capabilities pertaining to Beeline for impacted vendors, new hiring managers and employees
- Main Point of contact with key internal stakeholders, for the high-volume hiring season, ensuring that all SLAs/KPIs were met during this time.
- Worked in collaboration with Sr. Program Manager and procurement to review yearly MSP SOW’s
- Advised leadership on the licensing process for agents in the state of FL and in the continental U.S.
Program Consultant, Contingent Workforce Management
Florida Blue, a GuideWell company
06.2019 - 09.2020
- Main point of contact for business leaders, as well as MSP for Tier 1 escalations.
- Worked in partnership with the Sr. Program Manager on the implementation of the new MSP and their VMS, Beeline.
- During implementation, met with Program Manager to discuss a streamlined process in Beeline for centralized candidate sourcing, tracking, billing, staffing company evaluation, and reporting on all aspects of the temporary contractor population.
- Utilized the VMS Testing site to fully test every required feature, function, and workflow in the application information both parts of the implementation process
- Delivered training on new and changed capabilities of the VMS tool as the SME to the Contingent Workforce team.
- Provided trainings to both hiring managers and SOW vendors once new VMS tool (Beeline) was in place.
- Utilized the Beeline tool daily to manage all contingent workforce updates, such as new hires, extensions, and terminations.
- Updated PeopleSoft as needed in relation to the contingent workforce
- Lead the end-to-end staffing process in support of the Contingent Workforce Management insourcing effort for 500+ hires.
- Negotiate and extend job offers to Direct Reports who will be supporting Telesales, as well as candidates being considered for roles outside of the Telesales period.
- Serve as Subject Matter Expert on all facets pertaining to the licensing process for new hires during OEP.
Talent Acquisition Specialist – Contract
Brooksource @ Florida Blue (BCBS of FL)
05.2018 - 06.2019
- Developed and implemented sourcing strategies for hiring managers.
- Negotiate and extend job offers to candidates submitting them for consideration through our VMS tool (Zero Chaos & Beeline)
- Conducted candidate interviews to identify the most qualified candidate match, while providing a positive candidate experience.
- Attend networking activities, such as career fairs and professional association meetings, etc.
IT Senior Recruiter
Experis
05.2016 - 11.2016
- Recruit candidates for assigned IT roles leveraging contacts and network
- Perform the following recruiting duties: developing recruiting strategies with the hiring manager to include a comprehensive recruiting and sourcing plan; conducting comprehensive interviews; completing background screenings and references developing salary recommendation/ offer packages and salary negotiation.
- Submitted candidates for consideration in VMS tools: Fieldglass & Beeline
AML Senior Recruiter - Contract
Citi
04.2015 - 03.2016
- Maintain a network throughout the industries to build a diverse candidate pool, specifically AML and industry groups
- Ongoing sourcing for active and passive entry to senior-level candidates via referrals, networking, and internet sources.
- Maintain cohesive relationships with business leaders and front-line employees to enhance communication channels.
- Oversee the full life cycle recruiting process, from talent identification to new hire onboarding.
Business Manager
Metrix, A Grimes Company
05.2014 - 04.2015
- Created, implemented and updated staffing vendor contracts so that expectations and compliance regulations were met
- Reached out to multiple job boards, such as Zip Recruiter and Career Builder, to negotiate contracts, ensuring that these contracts allowed us to connect with the best talent for our organization.
- Managed and trained administrative staff and recruiters.
- Handle all onboarding of new Metrix employees, partner with HR to assist in one-on-ones as needed
- Attended networking events in Jacksonville to represent our organization, as well as build potential new business relationships.
- Managed both the Military and Diversity programs, ensuring that we continued our growth within these communities.
Client Service Manager
Adecco Staffing
07.2013 - 05.2014
- Managed the relationship with our clients and vendors making sure their expectations were being met accordingly
- Made calls to and visited clients to discuss services, concerns, as well as to gain a better understanding of client environment and needs while encouraging relationship building
- Worked hand in hand with direct report recruiters confirming they were clear on clients expectations and needs
- Submitted candidates via the VMS tools such as Beeline and Fieldglass for consideration
- Submitted background checks according to client requirements utilizing LexusNexus, HireRight and MYOB
- Handled payroll for all associates by utilizing VMS tools as well as time clocks at client sites
- Handled all unemployment claims and unemployment hearings as well as workers compensation claims
Education
Some College (No Degree) - Human Resources Management
Everest University - Tampa
Jacksonville, FLSkills
- ATS tools: Taleo, Oracle, Bullhorn & ICMS
- Contingent workforce process and practices
- VMS tools: Beeline, Zero Chaos and Fieldglass
- Training facilitation
- Develop training programs
- Training material development
- Managed client contracts
- Workforce Planning
- Onboarding management
- Strategic Sourcing
- Talent management
- Building partnerships
- Interviewing techniques
- Global recruitment
- Candidate pipeline management
- Candidate Sourcing
Certification
- Lean White Belt Certification (2022)
- Diversity, Equity, and Inclusion in the Workplace Certificate (2021)
Languages
Spanish
Native language
English
Native/ Bilingual
A1
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Program Manager, Contingent Workforce Management
Florida Blue (BCBS of FL), a GuideWell company
09.2020 - 07.2022
Sr. Talent Acquisition Consultant
Florida Blue (BCBS of FL), a GuideWell company
06.2019 - Current
Program Consultant, Contingent Workforce Management
Florida Blue, a GuideWell company
06.2019 - 09.2020
Talent Acquisition Specialist – Contract
Brooksource @ Florida Blue (BCBS of FL)
05.2018 - 06.2019
IT Senior Recruiter
Experis
05.2016 - 11.2016
AML Senior Recruiter - Contract
Citi
04.2015 - 03.2016
Business Manager
Metrix, A Grimes Company
05.2014 - 04.2015
Client Service Manager
Adecco Staffing
07.2013 - 05.2014
- Lean White Belt Certification (2022)
- Diversity, Equity, and Inclusion in the Workplace Certificate (2021)
Some College (No Degree) - Human Resources Management
Everest University - Tampa
Projects
Talent Acquisition Lunch & Learn:
Created and presented a deck to 400+ employees who registered to learn ways to continue their internal career progression. This included but was not limited to navigating the internal career site, resume and interview tips.
Workforce Director for VetNet Community (January 2021- January 2024)
As the Workforce Director, my responsibilities included attending Veteran Hiring Events where I spoke in representation of Florida Blue. I hosted multiple lunch and learn events within our organization to welcome our veterans as well as military spouses. Additionally, I worked with our Enterprise communications team to create slideshows for multiple events such as Memorial and Veterans Day. These highlighted for our GuideWell employee’s family members and friends who were affiliated with our Armed Forces.
DCMG (Clinic) Talent Program Lead
Primary point of contact for DCMG (Diagnostic Clinic Medical Group) executive leadership, in relation to strategic recruitment planning and implementation. I was brought in to support Fl Blue’s sister company, to build and own the talent attraction to establish them as a credible and desirable employer. Conducted the advanced planning for hiring events as well as interview packets for the hiring managers supporting the hiring event.
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