Hi, I’m
Abigail Gonzalez
Phoenix,NY
Summary
Self-starting Operations Manager offering high-level experience in supervision of workover and completion operations. Adept at directing work of completion consultants and completion supervisors. Successful introducing lean manufacturing to increase productivity and cut costs of completion. Well organized, attentive to detail and vigilant in achieving safety and environmental impact reduction objectives. Exceptional Operations Manager focused on successful team building, cost-cutting and operational improvements. Determined to cut costs without impacting quality of products and services. Reliable team player committed to building high-performing teams. Versatile and innovative management professional skilled at seeing "big picture" while still also focusing on details. Expertise in business development and streamlining processes and systems. Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement. Seasoned Operations Manager and talented leader with 10+ years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.
Overview
10
years of professional experience
Work History
FOR EnergyPhoenix, AZ
Solar Operations Manager
03.2022 - Current
Job overview
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.
- Identified and resolved unauthorized, unsafe or ineffective practices.
- Set, enforced and optimized internal policies to maintain responsiveness to demands.
- Devised processes to boost long-term business success and increase profit levels.
- Reviewed shift reports to understand current numbers and trends.
- Worked in matrix management environment with oversight of division level managers, operations, sales, finance, human resources, safety and compliance.
- Led warehouse improvement initiatives to advance operational efficiencies and increase revenue.
- Collaborated with process owners to refine procedures, devise best practices and correct quality audit findings.
- Investigated and resolved departmental non-conformances.
- Advanced productivity KPIs by leading trainings on procedures and safety practices.
- Established and administered annual budget with controls to prevent overages, minimize burn rate and support sustainability objectives.
- Assessed supplier quality to maintain tight cost controls and maximize business operational performance.
- Formulated processes to improve assistance to support groups, resulting in reduction of downtime and financial loss.
- Directed initiatives to achieve regulatory compliance, foster good manufacturing practices and meet component quality standards.
- Helped build and review master service agreements for work eligibility.
- Implemented ticket tracking system and worked with team to create customized system for improved tracking and logging of work issues.
- Spearheaded department training for appraisals of new components.
- Trained new employees on proper protocols and customer service standards.
- Assisted in recruiting, hiring and training of team members.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Trained and guided team members to maintain high productivity and performance metrics.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Recruited, hired and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
Conair LLCPhoenix, AZ
Inventory Control Manager
07.2018 - 03.2022
Job overview
- Inventoried warehouse stock on monthly, quarterly and annual basis.
- Assisted management staff with maintaining budget and schedule controls using standard project management protocols.
- Maintained control of cycle counts, physical inventory and discrepancy research.
- Collaborated with other departments within facility to educate and understand how functions affect inventory.
- Traced item history to determine reason for discrepancies between inventory and stock control records.
- Processed damaged goods and completed wasted inventory paperwork.
- Motivated and managed performance, activities, and responsibilities of Inventory Control Team.
- Managed multiple complex inventory activities and client-driven projects.
- Memorized facility layout and located products.
- Cross-referenced invoices and supplies for reporting accuracy.
- Trained new staff on job duties, company policies and safety procedures for rapid onboarding.
- Conducted research to address shipping errors and packaging mistakes.
- Maintained established levels of goods based on sales forecasts and demand to fulfill orders on time.
- Handled day-to-day shipping and receiving overseeing more than [Number] packages per day.
- Developed criteria, application instructions, procedural manuals, and contracts for federal and state public transportation programs.
- Managed annual freight budget of $1M.
- Diminished accidents 40% for $100000 yearly costs savings by identifying root causes for corrective action.
- Organized records of vehicles, schedules and completed orders.
- Expedited resolutions of shipping errors and packaging mistakes.
- Oversaw warehouse staff and maintained efficiency in fast-paced environment.
- Divided and categorized cargo received and redirected shipments in response to customer requests.
- Conducted inventory audits with 40% accuracy following company procedures.
- Reduced worker accidents by implementing improved safety standards and monitoring procedures.
- Reviewed established business practices and improved processes to increase efficiencies and reduce expense without compromising customer service levels.
- Led warehouse improvement initiatives to advance operational efficiencies and increase revenue.
- Assessed and targeted customer needs to forge and cultivate productive relationships and maintain top satisfaction levels.
- Built continuous improvement culture that attracted and retained high-performing employees while reducing costs.
- Collaborated with manufacturing and supply chain management.
- Directed activities of staff performing repairs and maintenance to equipment, vehicles, and facilities.
- Oversaw and motivated team of 7 employees in warehouse to increase efficiency by 50%.
- Created and enforced detailed organization processes to increase quality and service standards.
- Integrated warehouse operations with existing and new business processes.
- Tracked production and quality control systems to proactively identify deficiencies.
- Operated SAP/WMA computer system, hand-held inventory control device and calculator to perform inventory tracking.
- Delivered substantial cost savings by securing discounts from third-party logistics services providers.
- Led value-added customer service team that consistently over-delivered on customer expectations.
- Negotiated contracts with outside providers and rates for facility leases to minimize costs to company.
- Formed strategic partnerships, established metrics and participated in complex negotiations.
- Promoted brand at industry events and through ongoing networking efforts.
Ulta WarehousePhoenix, AZ
Shipping and Receiving Manager
04.2015 - 06.2018
Job overview
- Negotiated with 5 different freight companies and received annual contracts resulting in cost savings of 30%.
- Pulled, verified and packaged items for shipment.
- Operated forklifts, lift trucks and hand trucks to move items around warehouse.
- Maintained positive relationships with representatives of UPS, FedEX, USPS and DHL shipping companies.
- Organized storage areas to optimize materials movements and minimize labor hours.
- Prepared shipping documents and invoices, processed payments and fielded client questions.
- Boosted inventory and recordkeeping accuracy by conducting thorough inspections and comparing shipment contents with documentation.
- Communicated with vendor representatives to resolve damaged shipments and item shortages.
- Conducted counts and audits of inventories to identify and resolve discrepancies in records.
- Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
- Divided and categorized cargo received and redirected shipments in response to customer requests.
- Lead team of 50 employees packaging, palletizing and shipping up to 100 boxes per day.
- Maintained accurate computer records of materials weights, bill amounts and identified variances.
- Set up local, domestic and international shipments according to postal, shipper and foreign regulations.
- Assigned shipments to carriers in centralized database, choosing least expensive options to minimize shipping fees.
- Monitored and reported on transportation costs and properly filed shipping documents.
- Determined most cost-effective procedures and routes for shipments.
- Investigated and adopted optimal shipping and receiving strategies by selecting best carriers, routes and methods to minimize costs and enhance schedules.
- Stacked and stored pallets at end of shift to keep warehouse clean and organized.
- Orchestrated routing by producing accurate shipping documentation and package labels.
- Conducted training programs with employees to promote familiarity with company products and applications.
- Supported outside sales personnel on customer-related efforts and visits to grow sales.
- Worked with vendors to schedule more than 20 daily pickups and 150 weekly deliveries.
- Developed and implemented systems, processes, and metrics to improve inventory, quality control and damages
- Worked with sales managers to drive and monitor sales prospecting.
- Managed product pricing and program costs with key executives.
- Held responsibility for both profits and losses of business.
- Oversaw evaluation and onboarding of new suppliers as appropriate to broaden client portfolio and mitigate risk.
- Developed technical case studies, customer success stories, and product data resources.
- Built commercial strategies with management to grow existing accounts, penetrate new customers and markets, and launch new products.
- Conducted, aggregated, and distilled market research into meaningful and actionable insights.
- Achieved 90% on-time shipment rate after implementing "if you work it works" program.
- Served as primary technical resource on beauty products for customers and employees.
- Collaborated with quality control to manage supplier relationships, product inventory and purchasing across multiple companies.
- Managed annual freight budget of $2M.
- Oversaw marketing communications, advertising, and events.
- Developed and refined compelling, differentiated value proposition, as well as positioning and messaging for company's offerings.
- Collaborated with inventory and sales to build and update monthy sales forecasts and plans.
Amigos MeatPhoenix, AZ
Accounting Manager
03.2012 - 03.2015
Job overview
- Managed banking reconciliations and monthly balance sheet statements.
- Managed journal entries, collection efforts, reconciliations and payroll processing.
- Tracked business revenue and expenditures and reconciled accounts to maintain high accuracy.
- Investigated daily variances and corrected errors to resolve discrepancies.
- Completed bi-weekly payroll for company employees.
- Applied proper codes to invoices, files and receipts to keep records organized and easily searchable.
- Organized budget documentation and tracked expenses to maintain tight business controls.
- Implemented budget and expense controls and financial policies by analyzing income and expenditures.
Education
Maricopa Community Colleges - Rio Salado Community CollegePhoenix, AZ
Bachelor of Management And Organizational Studies from Accounting And Business Management
02.2024
Skills
- Customer Service
- Sales Promotion
- Labor Relations
- Financial Statement Review
- Business Leadership
- Logistics Oversight
- Team Leadership
- Inventory Management
- Human Resources Oversight
- Focus and Follow-Through
- Staff Management
- Sales Tracking
- Department Oversight
- Staff Training
- Originality and Creativity
- Records Organization and Management
- Budget Development and Management
- Corporate Partnerships
- Operation Monitoring
- Employee Motivation
- Supply Chain Distribution
- Recruiting and Hiring
- SAP Expertise
- Data Backups
- Six Sigma Methodologies
- P&L Responsibility
- Desktops, Laptops and Mobile Devices
- Word Processing
- Payroll Administration and Timekeeping
- Financial and Cash Flow Analyses
- P&L Administration
- Database Maintenance
- Logistics
- Hardware and Software Integration
Languages
Spanish
Native or Bilingual
Timeline
Solar Operations Manager
FOR Energy
03.2022 - Current
Inventory Control Manager
Conair LLC
07.2018 - 03.2022
Shipping and Receiving Manager
Ulta Warehouse
04.2015 - 06.2018
Accounting Manager
Amigos Meat
03.2012 - 03.2015
Maricopa Community Colleges - Rio Salado Community College
Bachelor of Management And Organizational Studies from Accounting And Business Management
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