Abigail Gonzalez
Edinburg,TX
Summary
Adept at managing high-stress situations and enhancing customer loyalty, I excelled in customer service roles at Foundever, mastering problem-solving and active listening. My approach led to significant customer satisfaction, leveraging my product knowledge and critical thinking to drive results.
Overview
5
5
years of professional experience
Work History
Customer Service Represenative
Foundever
08.2022 - 08.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
Provider
Amanecer Home Health
07.2019 - 07.2022
- Assisted patients with daily living activities, promoting independence and preserving dignity.
- Completed household management tasks for clients within private home settings.
- Enhanced patient comfort by providing compassionate and attentive care.
- Assisted patients with handling daily chores and errands by transporting to appointments, cleaning personal spaces, and purchasing supplies.
- Provided assistance to clients by handling household cleaning duties, managing schedules, and transporting to and from medical appointments.
- Maintained a clean and safe environment for patients by adhering to infection control policies and performing routine housekeeping tasks as needed.
Education
GED -
Region One
McAllen, TX02.2012
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Customer Relations
- Call center experience
- Payment Processing
- Call Management
Languages
English
Full Professional
Spanish
Full Professional
Timeline
Customer Service Represenative
Foundever
08.2022 - 08.2024
Provider
Amanecer Home Health
07.2019 - 07.2022
GED -
Region One