Abigail Gonzalez
Laredo,TX
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Hourly Manager
Wingstop
05.2024 - Current
- Managed and motivated employees to be productive and engaged in work.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Established team priorities and strengthen team motivation while monitoring performance.
Sales Representative
Vector Marketing Company
06.2020 - Current
- Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.
- Increased repeat business by fostering trust-based relationships with key accounts through regular communication.
- Collaborated with marketing department to align sales strategies with new campaigns.
- Expanded customer base through cold calling, networking, and relationship building.
Cashier
Wingstop
04.2022 - 05.2024
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Answered questions about store policies and addressed customer concerns.
- Welcomed customers and helped determine their needs
Sales Representative
Kendra Scott
06.2022 - 08.2023
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Fostered collaborative environment, sharing best practices among sales team.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
Crew Member
Sea World San Antonio
08.2021 - 10.2021
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Collaborated with team members to complete orders.
- Worked well with teammates and accepted coaching from management team.
Education
Bachelor of Arts - Sociology
The University of Texas At San Antonio
San Antonio, TX12-2024
Skills
- Team Leadership
- Time Management
- Verbal and written communication
- Complex Problem-Solving
- Staff Training and Development
- Sales Techniques
Certification
CPR Cetrified
Languages
English
Native or Bilingual
Spanish
Professional Working
Timeline
Hourly Manager
Wingstop
05.2024 - Current
Sales Representative
Kendra Scott
06.2022 - 08.2023
Cashier
Wingstop
04.2022 - 05.2024
Crew Member
Sea World San Antonio
08.2021 - 10.2021
Sales Representative
Vector Marketing Company
06.2020 - Current
CPR Cetrified
Bachelor of Arts - Sociology
The University of Texas At San Antonio
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