Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Abigail Gonzalez

Laredo,TX

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Hourly Manager

Wingstop
05.2024 - Current
  • Managed and motivated employees to be productive and engaged in work.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Established team priorities and strengthen team motivation while monitoring performance.

Sales Representative

Vector Marketing Company
06.2020 - Current
  • Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.
  • Increased repeat business by fostering trust-based relationships with key accounts through regular communication.
  • Collaborated with marketing department to align sales strategies with new campaigns.
  • Expanded customer base through cold calling, networking, and relationship building.

Cashier

Wingstop
04.2022 - 05.2024
  • Welcomed customers and helped determine their needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Answered questions about store policies and addressed customer concerns.
  • Welcomed customers and helped determine their needs

Sales Representative

Kendra Scott
06.2022 - 08.2023
  • Generated additional sales opportunities with upselling and cross-selling techniques.
  • Fostered collaborative environment, sharing best practices among sales team.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.

Crew Member

Sea World San Antonio
08.2021 - 10.2021
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Improved customer satisfaction by providing friendly and efficient service at the register.
  • Collaborated with team members to complete orders.
  • Worked well with teammates and accepted coaching from management team.

Education

Bachelor of Arts - Sociology

The University of Texas At San Antonio
San Antonio, TX
12-2024

Skills

  • Team Leadership
  • Time Management
  • Verbal and written communication
  • Complex Problem-Solving
  • Staff Training and Development
  • Sales Techniques

Certification

CPR Cetrified

Languages

English
Native or Bilingual
Spanish
Professional Working

Timeline

Hourly Manager

Wingstop
05.2024 - Current

Sales Representative

Kendra Scott
06.2022 - 08.2023

Cashier

Wingstop
04.2022 - 05.2024

Crew Member

Sea World San Antonio
08.2021 - 10.2021

Sales Representative

Vector Marketing Company
06.2020 - Current

CPR Cetrified

Bachelor of Arts - Sociology

The University of Texas At San Antonio
Abigail Gonzalez