Summary
Overview
Work History
Education
Skills
Timeline
DeliveryDriver

Abigail Granger

Bloomington,IN

Summary

I am a strong, driven individual. I strive to create the best customer experiences that I can. I work well in fast paced environments and have remote experience. I work well with others and always strive to keep learning. I can type 60+ words a minute and have a two monitor set up. I work fast and am good in new environments.

Overview

10
10
years of professional experience

Work History

Delivery Driver

Doordash
07.2021 - Current
  • Delivered packages to customer doorsteps and business offices.
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Improved customer satisfaction by ensuring timely and accurate deliveries of products.
  • Read maps, followed oral, and written instructions and used GPS technology to make deliveries.

Sales Associate

Hobby Lobby
11.2021 - 07.2023
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Engaged with customers to build rapport and loyalty.
  • Solved customer challenges by offering relevant products and services.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
  • Engaged with customers to effectively build rapport and lasting relationships.

Calls Representative

Blackboard
05.2022 - 08.2022
  • Answered inbound customer service calls to assist with questions, concerns or problems.
  • Maintained up-to-date knowledge of products, services, and policies to provide accurate information to customers during calls.
  • Delivered exceptional customer experiences while adhering to strict compliance guidelines set forth by the organization.
  • Reduced customer complaints by providing accurate information and empathetic support during difficult situations.
  • Managed escalated calls with professionalism, successfully deescalating tensions while addressing the root cause of their issues.
  • Developed understanding of client's business and supported procedures and adherence to service agreements.

Sales Representative

Duluth Trading
03.2020 - 11.2020
  • Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
  • Generated additional sales opportunities with upselling and cross-selling techniques.
  • Expanded customer base through cold calling, networking, and relationship building.
  • Increased sales revenue by identifying and targeting high-potential accounts.
  • Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.

Sales Associate

Jc Penny
08.2017 - 02.2020
  • Educated clients on current promotional offerings and products using persuasive selling tactics.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.
  • Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
  • Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.
  • Collaborated with team members to achieve monthly sales targets.
  • Led team meetings focused on sales techniques and product features, boosting overall team performance.
  • Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.
  • Collaborated with management team to develop sales strategies and goals, aligning with company objectives.
  • Resolved customer complaints with patience and understanding, restoring customer confidence.

Barista

Stonecutters Cafe
04.2015 - 08.2019
  • Controlled line and crowd with quick, efficient service.
  • Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
  • Maintained regular and consistent attendance and punctuality.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.

Barista

Bazaar Cafe
04.2015 - 08.2019
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Contributed to a positive team environment through effective communication and collaboration with colleagues.
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.

Education

High School Diploma - General Studies

Ivy Tech Community College
Bloomington, IN

Skills

  • Positive attitude
  • Customer service
  • Valid Driver's license
  • Teamwork and collaboration
  • Time management
  • Attention to detail
  • Dependable and reliable
  • Problem-solving
  • Punctual and reliable
  • Computer educated
  • Works well in high stress environments
  • Fast learner

Timeline

Calls Representative

Blackboard
05.2022 - 08.2022

Sales Associate

Hobby Lobby
11.2021 - 07.2023

Delivery Driver

Doordash
07.2021 - Current

Sales Representative

Duluth Trading
03.2020 - 11.2020

Sales Associate

Jc Penny
08.2017 - 02.2020

Barista

Stonecutters Cafe
04.2015 - 08.2019

Barista

Bazaar Cafe
04.2015 - 08.2019

High School Diploma - General Studies

Ivy Tech Community College

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Abigail Granger