Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

ABIGAIL GRANIT

Port Saint Lucie

Summary

Dynamic hospitality leader with extensive experience at National Geographic-Lindblad Expeditions, excelling in guest services and risk management. Proven track record in elevating guest satisfaction through innovative event coordination and effective team leadership, achieving high Net Promoter Scores. Skilled in budget management and training facilitation, fostering a culture of excellence and safety.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Hotel Director Equivalent (Chief Mate on 107-Passenger Expedition Cruise Ship)

National Geographic-Lindblad Expeditions
01.2019 - Current
  • Oversaw all guest services and hospitality operations, including coordinating daily navigational and safety watches to ensure seamless guest experiences during voyages.
  • Served as Medical Officer, managing on-site health services and emergency response protocols akin to a hotel's wellness and guest care department.
  • Acted as Safety Officer and Security Officer, implementing risk management strategies, conducting regular inspections, and training staff on protocols to maintain a secure and welcoming environment for guests.
  • Led the deck department team, supervising housekeeping, maintenance, and operational staff to deliver high standards of facility management and customer satisfaction.
  • Directed all on-board operations, including event coordination for excursions, dining services integration, and leisure activity planning, resulting in elevated Net Promoter Scores from passenger feedback.
  • Managed budget allocation for departmental resources, focusing on cost-effective procurement for guest amenities and operational supplies.
  • Facilitated training programs to enhance team skills and knowledge retention.
  • Facilitated collaboration between teams by encouraging open communication channels.
  • Developed policies and procedures to ensure compliance with corporate standards.
  • Cultivated strong relationships with guests by responding promptly to inquiries or complaints.

2nd Mate (Assistant Hotel Director Equivalent)

National Geographic-Lindblad Expeditions
01.2019 - Current
  • Handled navigational and safety watches, translating to oversight of guest flow management and daily operational scheduling.
  • Maintained bridge equipment and voyage planning, ensuring all guest itineraries were optimized for enjoyment and efficiency, similar to curating personalized travel packages in a resort setting.
  • Ensured navigational equipment and charts remained updated, paralleling the upkeep of hotel technology systems for seamless guest check-ins and activity reservations.
  • Prioritized guest safety and crew well-being during on-board activities, docking, crane, and anchor operations, fostering a hospitable atmosphere with zero major incidents.
  • Coordinated leisure studies-informed programs, such as eco-tours and interpretive sessions drawing from marine environmental science background, enhancing guest engagement in recreational pursuits.

3rd Mate (Guest Services Manager Equivalent)

National Geographic-Lindblad Expeditions
01.2019 - Current
  • Managed navigational and safety watches, focusing on guest experience enhancement through proactive issue resolution and service recovery.
  • Oversaw all safety equipment maintenance, waste management, and pest control, ensuring compliance with health and sanitation standards equivalent to hotel hygiene protocols.
  • Ensured the safety and satisfaction of passengers and crew during on-board stays, docking, crane, and anchor operations, while promoting leisure activities like guided explorations.
  • Implemented guest feedback mechanisms to improve hospitality services, leading to consistent high ratings in comfort and enjoyment metrics.

Licensed Deckhand (Hospitality Coordinator Equivalent)

National Geographic-Lindblad Expeditions
01.2019 - Current
  • Coordinated guest transportation for skiff tours and shore excursions, managing logistics for drop-offs and pick-ups to guarantee timely and enjoyable leisure experiences.
  • Ensured passenger safety and crew coordination during operations, while focusing on creating memorable, personalized interactions to boost overall satisfaction.
  • Performed lookout and helmsman duties during transit, akin to overseeing concierge services for smooth guest transitions.
  • Handled general housekeeping and facility maintenance around the vessel, maintaining pristine conditions comparable to a boutique hotel's standards.
  • Designed and facilitated on-board leisure programs, incorporating elements of recreational studies such as nature-based activities and group entertainment, to enrich guest stays.

Guest Operations Supervisor (3rd Mate)

Hornbeck Offshore
01.2020 - 01.2021
  • Led navigation and safety watches, focusing on operational excellence to support guest-facing services.
  • Handled clerical duties, including inventory management and reporting, similar to hotel administrative oversight.
  • Obtained DP Basic certification (now expired), enhancing skills in precise operational control for guest safety.
  • Managed general housekeeping and preventative maintenance, maintaining high standards of facility upkeep.
  • Integrated leisure-oriented training in crew development, emphasizing hospitality best practices for enhanced service delivery.

Hospitality and Operations Specialist (Able Bodied Seaman)

Interlake Steamship Company
01.2019 - 01.2020
  • Conducted lookout and helmsman duties, supporting seamless vessel operations that indirectly enhanced passenger comfort on commercial voyages.
  • Managed safety and security watches, performing inspections to uphold standards of guest and crew welfare.
  • Oversaw general housekeeping and facility maintenance duties, ensuring clean and inviting communal spaces.
  • Applied leisure studies principles in team coordination for recreational downtime activities among crew, promoting morale and efficiency.

Operations and Guest Experience Lead (1st Mate)

USGS – R/V Kiyi
01.2018 - 01.2019
  • Directed navigation and safety watches on a research vessel, ensuring all protocols supported a safe and engaging environment for on-board participants.
  • Maintained safety equipment and created Standard Operating Procedures (SOPs) for emergency procedures, akin to developing hotel crisis management plans.
  • Led research-based trawling operations, incorporating leisure studies elements like educational tours and environmental interpretation for participants.
  • Coordinated team efforts to blend operational duties with recreational aspects, fostering an informative and enjoyable on-board atmosphere.

Administrative Assistant

SP Marine Services
Barnegat
01.2011 - 04.2018
  • Inspect and pressure test marine fuel tanks.
  • Office assistant - work with Microsoft Office, Outlook, and QuickBooks.
  • Maintained inventory of office supplies and ordered replacements as needed.
  • Responded to inquiries via phone and email with professional communication.
  • Created travel arrangements and distributed travel details to appropriate personnel.

Crew Leader

McDonald’s
Barnegat
01.2013 - 01.2016
  • Supervised daily operations to ensure efficient service delivery.
  • Trained new crew members on procedures and customer interaction.
  • Managed inventory levels and conducted stock checks regularly.
  • Coordinated team schedules to optimize staffing during peak hours.

Student Worker

SUNY Maritime Waterfront
Throggs Neck
06.2015 - 09.2015
  • Maintained and operated small vessels owned by SUNY Maritime Waterfront.

Education

BS - Marine Environmental Science

SUNY Maritime College

Skills

  • Guest services
  • Risk management
  • Budget management
  • Event coordination
  • Safety compliance
  • Team leadership
  • Training facilitation

Certification

  • USCG 2nd Mate Unlimited Oceans
  • Able Seaman- Unlimited
  • Steward's Department (F.H.)
  • Vessel Security Officer
  • Person in Charge of Medical Care
  • Basic Training
  • Vessel Personnel With Designated Security Duties
  • Officer in Charge of a Navigational Watch (OICNW)
  • Security Awareness
  • Rating Forming Part of a Navigational Watch (RFPNW)
  • Proficiency in Survival Craft and Rescue Boats Other Than Fast Rescue Boats (PSC)
  • GMDSS Operator
  • Advanced Firefighting
  • Medical First-Aid Provider
  • TWIC Card
  • USCG Medical Certificate

Timeline

Guest Operations Supervisor (3rd Mate)

Hornbeck Offshore
01.2020 - 01.2021

Hotel Director Equivalent (Chief Mate on 107-Passenger Expedition Cruise Ship)

National Geographic-Lindblad Expeditions
01.2019 - Current

2nd Mate (Assistant Hotel Director Equivalent)

National Geographic-Lindblad Expeditions
01.2019 - Current

3rd Mate (Guest Services Manager Equivalent)

National Geographic-Lindblad Expeditions
01.2019 - Current

Licensed Deckhand (Hospitality Coordinator Equivalent)

National Geographic-Lindblad Expeditions
01.2019 - Current

Hospitality and Operations Specialist (Able Bodied Seaman)

Interlake Steamship Company
01.2019 - 01.2020

Operations and Guest Experience Lead (1st Mate)

USGS – R/V Kiyi
01.2018 - 01.2019

Student Worker

SUNY Maritime Waterfront
06.2015 - 09.2015

Crew Leader

McDonald’s
01.2013 - 01.2016

Administrative Assistant

SP Marine Services
01.2011 - 04.2018

BS - Marine Environmental Science

SUNY Maritime College

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