Abigail Gravley
Dublin,VA
Summary
Highly skilled Public Safety Telecommunicator with background in efficiently managing emergency response operations. Possess strong ability to quickly assess situations, communicate effectively with diverse individuals, and coordinate with emergency services. Known for maintaining calm under pressure and making impactful decisions that ensure public safety. Have contributed to improving response times and quality of service in previous roles. Currently have Public Safety Telecommunicator (PST) and Emergency Medical Dispatch (EMD) certifications through APCO International, Basic Dispatch through Cardinal Criminal Justice Academy in Salem, VA, and VCIN certification through Virginia State Police. Have taken several trainings for Mental Health, Crisis Intervention, Active Shooter, and other related topics.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Emergency Communications Officer
Radford City Police Department
Radford, VA
05.2023 - Current
- Remained calm under pressure while providing clear instructions during high stress situations.
- Responded promptly to requests from field personnel for additional resources or assistance.
- Advised personnel about accidents, weather conditions or other hazards.
- Dispatched personnel and equipment as necessary to respond to emergency situations.
- Prioritized responses to public emergency and non-emergent calls to promptly dispatch police, fire and EMS while tracking data in real-time.
- Used radio, telephone and computer system to update first responders with new information.
- Utilized mapping software programs to assist responders in navigating scene locations.
- Assessed incoming calls for priority ranking, assigning appropriate response levels.
- Attended regular training sessions to stay up-to-date on industry trends and best practices.
- Researched vehicle, wanted and missing persons information.
- Operated a variety of communications systems including two-way radios, telephone systems, computers.
- Took caller information, read associated computer information and documented vital details in call tracking and assignment system.
- Handled emergency phone calls calmly and obtained pertinent information with composed approach.
- Managed 911 lines during peak periods of call volume.
- Verified information provided by callers prior to dispatching units or services.
Assistant Teacher
Radford Grace-A-Child Academy
Radford, VA
08.2022 - 03.2023
- Maintained safe, educational environment for students during learning and free play time.
- Remained calm and patient in student interactions to support individual growth and development.
- Assisted children at mealtime to teach social and self-help skills and sound nutritional practices.
- Protected confidential information related to staff and families.
- Built and strengthened positive relationships with students, parents and teaching staff.
- Communicated regularly with parents, teachers, and administrators regarding student progress and needs.
- Assisted classroom teacher in developing and implementing lesson plans.
- Supported and documented student growth and progress to achieve academic, social and emotional goals.
- Organized instructional materials, bulletin boards, displays, and demonstrations.
- Assisted teacher with enrichment activities, correcting papers, or supervising classroom to foster positive learning environment
Title 1 Tutor / Long-Term Substitute Teacher
Pulaski County Public Schools
Dublin, VA
03.2021 - 05.2022
- Provided one-on-one tutoring sessions for struggling readers utilizing research-based intervention strategies.
- Promoted critical thinking skills among students through problem solving activities.
- Educated students in use of various study techniques.
- Presented tutoring workshops and academic support sessions for small groups.
- Built student self-confidence by working through stages of study concepts and using positive reinforcement techniques.
- Facilitated small group instruction focusing on literacy skills development.
- Created a positive learning environment for students by providing support and guidance.
- Collaborated with teacher to develop personalized and successful learning strategies.
- Communicated affirmatively and promoted positive attitudes with every student.
- Adapted teaching methods and instructional materials to meet students' varying needs and interests.
Education
GED -
New River Community College
Dublin, VA02-2019
Bachelor of Science - Criminal Justice Administration / Forensic Psych
Columbia Southern University
Orange Beach, ALSkills
- Data entry proficiency
- Stress tolerance
- Information gathering
- Professionalism and integrity
- Call prioritization
- Documentation and reporting
- Problem-solving aptitude
- Emergency police dispatcher certification
- Critical thinker
- Emergency medical dispatch (EMD)
Certification
- Public Safety Telecommunicator (PST)
- Emergency Medical Dispatch (EMD)
- Basic Dispatch
- CPR/First Aid
- Telecommunicator CPR (TCPR)
- Several FEMA Incident Command Trainings
- Mass Casualty Incidents for PSAPs
- Crisis Intervention for Communications Officers
- Active Shooter Incident Management (ASIM)
Timeline
Emergency Communications Officer
Radford City Police Department
05.2023 - Current
Assistant Teacher
Radford Grace-A-Child Academy
08.2022 - 03.2023
Title 1 Tutor / Long-Term Substitute Teacher
Pulaski County Public Schools
03.2021 - 05.2022
GED -
New River Community College
Bachelor of Science - Criminal Justice Administration / Forensic Psych
Columbia Southern University
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