Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline

Abigail Gray

North Venice,FL

Summary

Dedicated administrator with a proven track record of providing skilled support to enhance operational efficiency and meet challenging requirements. Highly organized, efficiency-driven, and proactive in managing multiple tasks simultaneously with minimal supervision. Ready to leverage diverse skill sets, technical proficiencies, and fresh perspectives to support leadership personnel effectively. Possessing excellent computer skills for troubleshooting technical issues and proficiency in Microsoft Office Suite.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Administrative Assistant

Suplee, Shea, Cramer & Miller PA
06.2022 - Current
  • Greet and welcome clients and visitors in a professional and friendly manner.
  • Answer and direct incoming calls, taking accurate messages when necessary.
  • Manage the reception area, ensuring it is clean, organized, and well-stocked with necessary supplies.
  • Provide administrative support to tax professionals and staff, including typing, filing, photocopying, and scanning documents.
  • Maintain client records and files, ensuring confidentiality and accuracy.
  • Coordinate and distribute incoming and outgoing mail and packages.
  • Handle client inquiries and provide basic information regarding tax services and procedures.
  • Manage office equipment, such as printers, copiers, and fax machines, troubleshooting minor issues and arranging repairs when needed.
  • Drafting, sending, and sorting emails, letters, faxes, and other forms of communication.
  • Organizing and maintaining the schedules of managers or other staff, including setting up meetings, appointments, and conference calls.
  • Creating, editing, organizing, and maintaining files and documents, both physical and digital.
  • Inputting data into databases, spreadsheets, and other organizational tools; keeping records up to date.
  • Ordering office supplies and maintaining inventory.
  • Providing support for various projects, which could include research, coordination, and tracking project progress.
  • Managed accounts receivable process, including invoicing, payment tracking, and collections
  • Analyzed aging reports to identify delinquent accounts and implemented strategies for debt recovery
  • Negotiated payment plans with customers experiencing financial difficulties while minimizing bad debt write-offs

Web Designer

Freelance
12.2023 - 03.2024
  • Collaborated with client to gather requirements and understand the goals and vision for the website redesign.
  • Created the visual design of the website, including layout, color scheme, typography, and imagery, to align with the company's brand identity.
  • Ensured a seamless user experience by designing intuitive navigation, clear calls-to-action, and engaging interactive elements.
  • Translated the visual design into responsive web pages using HTML, CSS, and JavaScript, adhering to web standards and optimizing for performance and compatibility across devices and browsers.
  • Conducted usability testing and gathered feedback to iterate and refine the design, improving user experience and addressing any usability issues.
  • Managed project timelines and milestones, ensuring timely delivery of design assets and coordinating with the development team to meet project deadlines.
  • Provided ongoing support and maintenance, making necessary updates and enhancements to the website based on user feedback and analytics data.
  • Successfully delivered a visually appealing and user-friendly website redesign that received positive feedback from stakeholders and users.
  • Improved the website's performance metrics, including increased user engagement, reduced bounce rate, and improved conversion rates.
  • Enhanced the overall brand image and credibility of the company through a modern and professional online presence.
  • Implemented SEO best practices, resulting in improved search engine visibility and organic traffic to the website.

Dental Receptionist

TDN
06.2021 - 06.2022
  • Demonstrated proficiency with telephone, e-mail, faxing and reception in a high volume environment.
  • Received approximately 50-100 phone and in-person requests a day for assistance from both new and established dental practice patients.
  • Within 6 months, learned dental terminology to assist patients with postoperative and at-home care questions.
  • Ensured accurate record keeping by setting up new patient files and updating existing files with updated personal, insurance and medical information.

Customer Service Representative

Alorica
10.2019 - 03.2020
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Educated customers on special pricing opportunities and company offerings.
  • Documented conversations with customers to track requests, problems and solutions.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • Handled more than 120 calls per day to assist customers and dispatch services, meeting or exceeding call speed, accuracy and volume benchmarks on consistent basis.
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.

Assistant Graphic Designer and Web Developer

Revivalution Media
01.2018 - 08.2019
  • Leveraged proficiency in Adobe InDesign, Photoshop and Illustrator to design email blasts, catalogs, posters and other promotional materials.
  • Assisted with developing, designing, laying out and producing variety of technical illustrations for brochures, banners and signs.
  • Selected colors and themes while adding functionality to create new designs.
  • Worked with customers to present mockups and collect information for adjustments.

Education

Associate's degree - Computer Science

State College of Florida-Manatee-Sarasota, Sarasota, FL

High school diploma - undefined

Cypress Creek High School, Orlando, FL

Skills

  • Analysis skills
  • Calendar management
  • Receptionist
  • Microsoft Powerpoint
  • Microsoft Word
  • Microsoft Outlook Calendar
  • Microsoft Office
  • Microsoft Excel

Certification

Driver's License

Languages

Korean - Intermediate

Timeline

Web Designer - Freelance
12.2023 - 03.2024
Administrative Assistant - Suplee, Shea, Cramer & Miller PA
06.2022 - Current
Dental Receptionist - TDN
06.2021 - 06.2022
Customer Service Representative - Alorica
10.2019 - 03.2020
Assistant Graphic Designer and Web Developer - Revivalution Media
01.2018 - 08.2019
State College of Florida-Manatee-Sarasota - Associate's degree, Computer Science
Cypress Creek High School - High school diploma,

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Abigail Gray